Job Advert
Job Title: Service Advisor
Department: Customer Service
Salary: £23,500pa
Full-time contract: 37.5 hrs per week - inc evenings & weekends
Shifts between: 7am - 7pm Monday - Friday, 9am - 1pm Saturdays
Start date: As soon as possible!
Location: Peterlee Office
About Us
Everflow is an award-winning, innovative utilities company, serving businesses across the UK with ‘Excellent’ rated, environmentally friendly water supply and waste collection services.
Our mission is to “make utilities simple,” which is why all our services are designed to save customers time and money, freeing them up to focus on growing their business.
The position:
As a key player you will be responsible for using your fabulous personality to resolve any queries from our customers across via the telephone, email and live chat.
What You’ll Be Doing:
1. Chatting with Customers – Your main gig will be handling inbound calls, connecting with customers, and helping solve their queries.
2. Being a Customer Hero – Whether it’s through the phone, email, or live chat, you’ll proactively answer questions and ensure every customer gets the support they need.
3. Keeping it Organized – You'll update our CRM system with every customer interaction, so we always stay on top of things.
4. Team Player – Collaborate with our Operations Team to tackle customer issues and keep everything running smoothly.
5. Escalating When Needed – If things get tricky, you’ll know when to escalate a situation to the Service Team Leader.
6. Delivering Awesome Service – Above all, you’ll consistently bring your A-game and provide top-notch service every time.
Who We’re Looking For:
1. Big personality – You don’t need to be an experienced Customer Services pro, your electric personality will do just fine.
2. Great Communicator – You’re a natural on the phone, asking the right questions and listening carefully to get the full picture of what customers need.
3. Organized and Detail-Oriented – You know how to stay on top of your tasks and pay attention to the little things that matter.
4. Team Player – You’re all about collaboration—jumping in to help out when teammates need support or when things get busy.
5. Flexible and Adaptable – Changes don’t throw you off—you stay calm and adjust quickly.
6. Pressure-Proof – When things heat up, you keep your cool and stay on track.
7. Self-Starter with a Positive Attitude – You’re motivated to get things done, and you bring an upbeat, can-do attitude to every interaction.
We’re all about creating a fun, supportive environment where you can grow, learn, and make a real impact. If you’re ready to be part of a dynamic team that’s focused on delivering amazing customer experiences, we want to hear from you!
Benefits
1. Salary Reviews: Benefit from annual salary reviews.
2. Pension: Enjoy a secure financial future with up to 7% employer pension contribution.
3. Career Development: Continuous support, personalised development, and top-notch training to fuel your professional journey.
4. Bonuses: Opportunity to earn extra with quarterly awards and annual bonuses.
5. Recognition: An amazing reward and recognition system that allows you to redeem gift cards for being recognised.
6. Annual Leave: Recharge with a generous annual leave of 25 days plus bank holidays.
7. Buy or Sell Holidays: Flexibility to buy or sell up to 5 days of annual leave.
8. Celebration Day: Enjoy an extra day of annual leave to celebrate a day that is special to you.
9. Life Insurance: Enjoy comprehensive life insurance covering you up to 3x your salary.
10. Enhanced Parental Leave: Benefit from up to 26 weeks of paid maternity leave or 4 weeks of paid paternity leave.
11. Health & Wellbeing: Access well-being perks, including a health care cash plan allowing you to claim up to £70 cashback for dental, optical & physio.
12. Office Facilities: Take advantage of our free onsite gym, 20% café discount, pool table, ping pong table, and arcade machine.
13. Hybrid Working: Embrace the flexibility of working at home 3 days per week once you've conquered the probationary period.
14. Free Breakfast: Enjoy fruit, breakfast, tea, and coffee served daily, as well as our monthly breakfast buffet.
15. Social Events: Look forward to a vibrant social calendar, including summer & Christmas parties, as well as regular team social events.
16. Friday Drinks: Wind down on Fridays with afternoon drinks, a perfect segue into the weekend.
17. Free Parking: Simple, convenient.
18. Cycle to Work Scheme: Utilise our salary sacrifice scheme to promote health, save money and reduce emissions in your daily commute.
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