REED Coventry Business Support are recruiting for Customer Support Advisor on behalf of our client who are a portal based data information provider. This role is to start ASAP on a 6 months FTC basis. Customer Support - Coventry based organisation, offering hybrid working. 35 hours per week – 9:00 – 17:00 (1 hours lunch) Monday – Friday £21000PA As part of the Customer Support team, you will play a vital part in supporting customers by providing service excellence. This will include: Manning inbound queries via phone and email by being the customers first point of contact Distribute or respond to inbound communications to the relevant teams Resolve and answer questions or queries where possible CRM data entry and cleansing Sales support administration Processing administration The key elements you will need is a strong phone/email experience, as you would be a core part of the Customer service team. The ideal candidate will also have customer service experience, IT proficiency and a good attitude to work. Please click to apply