Job Title: IT Infrastructure Support Engineer
Our client, the UK’s leading provider of resilient and energy-efficient critical physical infrastructure and utility services from the desktop to the server room to the data centre for a range of public sector, SME and corporate clients throughout the UK and Europe, is seeking an IT Infrastructure Support Engineer to join their team.
This role will be a blend of office-based remote monitoring activity with some physical site visits (approximately 60/40 in favour of the office).
The Benefits:
* Basic salary of circa £35,000 per annum plus overtime.
* Company vehicle provided for site visits.
* Laptop and mobile phone.
* 22 days holiday rising to 25 plus statutory days.
* Inclusion in the Company pension scheme.
* Genuine opportunities for progression.
The Role:
* Provide effective remote monitoring and critical infrastructure support (Temperature/Humidity/Leak Detection etc.) to customers regarding the company’s products, ensuring swift issue resolution.
* Working on Data Centre-related infrastructure projects including power outages and replacements.
* Managing complex inter-rack/room cable infrastructure, providing a stable platform for IT infrastructure and desktop connectivity.
* Stay updated on the latest technologies related to the company’s product line and industry.
* Contribute to enhancing training content on the company’s products in the UK.
* Collaborate with product management to provide customer perspective on product functionality.
Our Ideal Candidate:
* An IT professional with knowledge and experience from within the BMS/Data Centre environment.
* Experience in external, site-based work is desirable.
* Familiarity with using ticketing systems, commitment to Service Level Agreements (SLAs), troubleshooting and problem-solving skills, and strong analytical abilities.
* Expertise in IT/IOT technologies like HTML, OPC, SNMP, REST, MQTT, and network management.
* Experience with HVAC Controls, Building Automation Systems (BAS) communication protocols such as BACnet IP and MSTP, Modbus, and Lonworks would be desirable.
* Willingness to travel extensively within the region including some unsocial hours.
* Full UK driving licence.
#J-18808-Ljbffr