GMMH Facilities are looking to recruit a Facilities Supervisor to further enhance our Facilities Departmentsand Services Teams who are moving towards a new and exciting future, utilising technologicaladvancements and rethinking processes to deliver an excellent customer experience. The work will be varied, interesting and challenging, requiring creativity and responsiveness. The postholder will form part of a multifaceted and multifunctioning team responsible for providing an excellentcustomer service to all of the Trusts stakeholders. The post holder will line manage the CEF Helpdesk team, a responsive and efficient Trust wide Facilitieshelpdesk function. This includes ensuring appropriate levels of cover for annual leave and sickness,leading on recruitment of new team members, carrying out required 1-to-1's and appraisals, arrangingNHSP agency staff, and onboarding & training new team members. They will act as first escalation pointfor any queries and make appropriate decisions. Alongside managing the team, the Facilities Supervisor will take an active role in supporting and delivering the day-to-day operations of the department and services provided. The post holder will be responsible forreceiving, understanding, directing, and processing large amounts of varied queries using Facilitiessystems to deliver a clear and efficient services for all customers. This role includes liaising with all levelsof staff within the Trust, service users, carers, visitors, other public organisations, and the general public. The post holder will contribute, share knowledge and good practice, and play an active role in making surethe service is providing excellent customer service and support, and concise and helpful advice to allcustomers. They will promote by example and help to maintain service levels and standards within thedepartment, especially in customer service and speed & quality of answer. Facilities Supervisors are required to use their own initiative when dealing with situations outside theparameters of procedures and use initiative and sensitivity when dealing with unpredictable situationsincluding enquiries from anxious service users, visitors, users with language and/or disability barriers, andalways ensuring an appropriate and compassionate response. The Facilities Supervisor will be responsible for reviewing and rethinking existing process to make surethey are effective and efficient, and mapping, planning, and introducing new processes to the service. Please see Job Description for full list of Duties and Responsibilities.