Summary
GREAT POSITION! Digital Technician’s provide first line support to our on site Engineers. You’ll receive fantastic training to become an important part of the team. Start your career now!
Annual wage
£17,000 a year
£8.75 per hour working (approx. £17,000 per annum)
Training course
Digital support technician (level 3)
Hours
Monday to Friday. Working hours to be negotiated based on age. Lunch 30mins.
37 hours 30 minutes a week
Possible start date
Friday 7 February
Duration
1 year 3 months
Positions available
1
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work
Tasks will include but not limited to;
* Learn internal IT Compass network architecture
* Learn Specific Site network architecture
* Learn and understand remote portal access to: Nurse Call systems, CCTV systems, Access Control systemsFire Alarm systems
* Liaise with engineers to provide advice and guidance
* Learn associated Pager System architecture to enable programming of site-specific pagers as replacements are required upon failure
* Maintenance of on-site and Cloud Storage Systems
* Assist in the management of the daily engineers workloads to ensure client KPI’s are achieved
* Creating Auto Cad drawings for as-installed and zone charts
* Assist in the designs of Fire Systems and the preparation of associated construction drawings
Full training will be given in order to complete the above duties to the best of your ability.
Compass Complete and Boom will help guide you through your apprenticeship studies.
Where you’ll work
NEW INN
NEWCASTLE ROAD
BETCHTON
SANDBACH
CW11 2TG
Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
BOOM TRAINING LIMITED
Your training course
Digital support technician (level 3)
Equal to A level
Course contents
* use digital technologies, including collaborative tools, to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice.
* use data accurately and securely to meet business requirements and in line with organisational procedures and legislation.
* apply information security principles, for example: information transfer, deletion, storage, usage and communications that may include using mobile devices.
* provide an appropriate and effective response to enquiries, providing support and information utilising digital channels and in line with organisation protocols
* operate digital information systems, for example• Management- Finance Human Resources• Bespoke departmental or organisational systems or databases
* communicate effectively through a variety of different channels using terminology appropriate to the audience
* use digital resources to extend own knowledge and skills relevant to their role
* risk assess the organisational impact of decisions that they take
* use digital systems to identify productivity and performance improvements
* use digital technologies to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice
* maintain system security in line with organisational policies.
* support digital operations or digital change and transformation activities.
* investigate application problems and enable resolution to maintain productivity and improve quality of service.
* coach and guide stakeholders to develop their applications skills to use digital systems effectively.
* monitor data to analyse systems use and provide insights to recommend use or applications developments.
* support customers in the use of information, products and services through digital channels.
* diagnoses technical problems by identifying and applying tools and techniques to undertake fault finding, recording and rectification.
* maintain end-user systems physically or remotely. For example: software, hardware or operating systems
* provide and direct end-users to tools and resources to help them to resolve their digital problems.
* use digital technologies, including collaborative tools, to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice.
* use data accurately and securely to meet business requirements and in line with organisational procedures and legislation.
* apply information security principles, for example: information transfer, deletion, storage, usage and communications that may include using mobile devices.
* provide an appropriate and effective response to enquiries, providing support and information utilising digital channels and in line with organisation protocols
* operate digital information systems, for example• Management- Finance Human Resources• Bespoke departmental or organisational systems or databases
* communicate effectively through a variety of different channels using terminology appropriate to the audience
* use digital resources to extend own knowledge and skills relevant to their role
* risk assess the organisational impact of decisions that they take
* use digital systems to identify productivity and performance improvements
* use digital technologies to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice
* maintain system security in line with organisational policies.
Your training plan
This training plan has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.
Requirements
Desirable qualifications
GCSE in:
* English (grade 4/C or above)
* Maths (grade 4/C or above)
A Level in:
* IT and/or CDT (grade Pass or above)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
* IT skills
* Customer care skills
* Flexible
* Outgoing
* Reliable
* Visual Thinker
Other requirements
Driving would be an advantage due to our location.