Job Title: Disrepair Manager - Social Housing
Location: East London
Salary: £55,000- £60,000
Contract Type: Permanent
Reports To: Head of Asset Management/Property Services
Job Purpose:
The Disrepair Manager will lead the response to housing disrepair claims, ensuring compliance with legal and regulatory requirements while delivering high-quality housing repairs. The role involves managing a team, liaising with legal representatives, contractors, and tenants, and implementing proactive strategies to minimise disrepair cases.
Key Responsibilities: Disrepair Case Management:
* Oversee the management of disrepair claims, ensuring cases are handled efficiently and in accordance with legal protocols (e.g., Housing Act 1985, Landlord and Tenant Act 1985, and Homes (Fitness for Human Habitation) Act 2018).
* Act as the main point of contact for legal disrepair claims, working closely with solicitors, surveyors, and external consultants.
* Ensure accurate record-keeping and case tracking to support robust defence strategies and claim resolution.
* Conduct investigations into disrepair complaints, liaising with tenants, legal representatives, and internal teams.
Repairs & Maintenance Coordination:
* Work closely with maintenance teams and contractors to ensure repairs are carried out promptly and to a high standard.
* Monitor key performance indicators (KPIs) to track case progress and ensure repairs are completed within agreed time frames.
* Ensure disrepair-related works align with the organisation's asset management and planned maintenance strategy.
Legal & Compliance:
* Ensure all disrepair claims comply with Pre-Action Protocol for Housing Conditions Claims (England) and other relevant legislation.
* Manage legal risks by proactively addressing potential disrepair issues before they escalate into claims.
* Provide expert advice and training to internal teams on disrepair legislation, best practices, and tenant rights.
Tenant Engagement & Communication:
* Act as a key liaison between the housing provider and tenants to resolve disputes amicably where possible.
* Ensure effective communication with residents regarding repair time lines and case progress.
* Develop strategies to improve customer satisfaction and reduce disrepair claims.
Person Specification: Essential:
* Experience in managing housing disrepair claims in a social housing or property management setting.
* Strong knowledge of housing legislation, compliance requirements, and repair obligations.
* Ability to liaise with legal teams, contractors, and residents professionally.
* Excellent problem-solving skills with a proactive approach to resolving disputes.
* Strong organisational and project management skills.
Desirable:
* Experience in asset management, housing repairs, or maintenance contract management.
* Familiarity with housing management systems and case tracking tools.
* Professional qualifications (e.g., RICS, CIOB, or housing-related certifications).
Benefits:
* Competitive salary and benefits package
* Pension scheme
* Professional development opportunities
* Flexible working options