Main Duties and Responsibilities: Supervise the day-to-day operations of the Imaging admin team. Support staff in the handling of complex patient bookings and potentially complaints working closely with the Imaging support officer to resolve issues. Ensure booking and scheduling of appointments is undertaken in line with the Trusts Policies. Undertake the analysis of patient tracking lists and waiting list information to ensure appropriate scheduling of patients and clinics in the correct order and undertake data quality reviews and actions as appropriate. Provide advice and information on procedures, appointments and clinic arrangements to the Divisions and within the service. Maintain an up to date electronic and paper office filing system appropriate to the relevant department and undertakes filing in patient records in accordance with the Trusts Records Management Policy and the filing responsibilities for each clinical area. Manage the allocation of work on a daily basis, monitor staff progress in completion of allocated tasks and undertake audits of work within the department as appropriate. Provide supervisory support within the department and line management directly to the Imaging Booking Clerk including support and training on an ad-hoc and agreed basis. Support the Imaging support officer in reviewing clinical and non-clinical incidents relating to the service, undertaking root cause analysis of incidents and implementing remedial actions. Contribute to the development of departmental standard operating procedures Please see the detailed Job Description and Person Specification