Are you a technical administrator with meticulous attention to detail? Do you enjoy a varied workload where no two days are the same? Do you have experience within the automotive industry? If so, this role could be for you.
My Lichfield based client is recruiting for an Assistant Technical Support to join their existing Research & Development team. This position is office-based but will involve some off-site work.
Benefits:
1. Monday to Friday 9.00am - 5.00pm
2. Free onsite parking
3. Full training provided
4. 23 days holidays + bank holidays
5. Company pension
Duties and Responsibilities:
1. To assist in projects ensuring timelines and deliverables
2. Technical liaison between factories and customers
3. Design specifications for project work
4. To assist in all research and development involved in any new projects
5. To provide written briefs
6. Make site visits to monitor projects as required
7. To assist with prototype and new product installation on a mix of vehicles
8. To design specification sheets and instructions, including capturing images, recording technical information and specifications to design customer installation and user guides
9. To provide both in-house and external technical training as required
10. To complete customer handover with driver instructions
11. To provide technical support internally and to external customers, supporting the installation of products
12. To evaluate and improve customer support from inbound calls and customer feedback
13. To manage vehicle and product application guides including any amendments with new vehicle releases
Experience/Skills Required:
1. Excellent customer service
2. Some knowledge of the automotive industry
3. Strong attention to detail
4. Good knowledge of MS Office
5. Ability to act and operate independently
6. Excellent communication skills
7. Excellent organisation and time management skills
8. Ability to work cooperatively and collaboratively with all levels of employees, management, and external agencies
Apply Now
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