As a Post Office Counter Manager, you will lead a team of counter assistants to deliver exceptional customer service, achieve business goals, and ensure the security of cash and postal items within a WH Smith store in Lichfield. Your goal is to motivate and inspire your team, creating a positive environment where everyone takes pride in their work and contributes to our customers' satisfaction.
Salary
The estimated annual salary for this position is £25,000 - £35,000, depending on experience.
Job Description
Your key responsibilities will include:
* Motivating and leading a team of counter assistants to provide excellent customer service.
* Achieving business goals and targets by managing sales, profitability, and operational performance.
* Ensuring the security of cash and postal items, maintaining accurate records, and adhering to company policies and procedures.
* Developing and implementing strategies to improve customer satisfaction and loyalty.
Instructions
This role requires strong leadership and communication skills, with the ability to motivate and inspire a team. You should have a passion for delivering exceptional customer service and a commitment to achieving business objectives.