Job Title: Day Concierge
Location: Rotherhithe London
Salary: £28,000 - £30,000 per annum
Working Hours: 4 on / 4 off, 7:00 AM - 7:00 PM
About the Role: We are seeking a professional and customer-focused Day Concierge to join our team at a prestigious residential development. As the face of the building, you will be responsible for providing exceptional service to residents and visitors while ensuring the smooth day-to-day operation of the property.
Key Responsibilities for the Day Concierge:
* Welcome and Assist Residents and Visitors.
* Provide a warm, professional welcome to residents, guests, and contractors, ensuring their needs are met promptly and courteously.
* Monitor access to the building, ensuring only authorised personnel enter, and manage the signing-in process for contractors and visitors.
* Receive, log, and securely store deliveries, notifying residents promptly for collection.
* Act as the first point of contact for resident queries, complaints, and maintenance requests, ensuring prompt resolution or escalation where necessary.
* Conduct regular checks of communal areas, ensuring high standards of cleanliness and reporting any maintenance issues.
* Safeguard and issue keys to authorised personnel as per established protocols.
* Oversee and coordinate access for contractors, ensuring work is carried out efficiently and in compliance with building policies.
Required Skills:
* Exceptional Communication Skills: A friendly, professional demeanor with the ability to communicate effectively with residents, visitors, and team members.
* Customer Service Experience: Previous experience in a concierge, hospitality, or customer-facing role is highly desirable.
* Proactive and Detail-Oriented: Able to anticipate resident's needs and ensure no detail is overlooked.
* Problem-Solving Ability: Confident in handling queries and complaints with professionalism and efficiency.
* Organised and Reliable: Strong organisational skills and the ability to manage multiple tasks.
This role offers a competitive salary, a supportive working environment, and the chance to be part of a prestigious development. If you take pride in delivering exceptional service and thrive in a professional setting, we'd love to hear from you!
Apply Now
Be part of a team that values excellence and makes a positive impact every day. Submit your application today!
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