We are hiring a Clinic Supervisor to join our team at Everything Skin Clinic, Cheadle. The role will be a key member of a small team responsible for supporting the overall success and culture of the clinic, leading a team of clinic admin/reception staff to deliver excellent service for patients and doctors. You will assist the Practice Manager in supporting the team in running the Clinic’s day-to-day operations, ensuring a smooth patient journey. This is a hands-on role and will include running the reception at times to suit the business’ needs. General Duties and Responsibilities Responsible for day-to-day diary management to maximise bookings and utilisation. Responsible for the day-to-day management of services offered. Support all marketing activity and ensure all team members are fully aware of and engage with any promotional activity. Support improvement on conversion and revenue per patient Manage unexpected situations as they arise, including staffing and building. Support the PM in scheduling Consultant diaries and Employed Staffing rotas on Practice Pal Monitor and report on white space via bookings to maximise sales opportunities. Ensure all patient registration forms (Portals) are complete in advance (24hr checks in place) Support the PM in maintaining training standards across the clinic. Leading and managing the Reception team. Experience Previous clinical reception and administration experience in a Private or NHS setting Previous supervisory experience Knowledge of patient database systems Competent with Microsoft Office software Understanding of medical treatments Understanding of clinical and pricing documentation Skills and Qualities Excellent oral and written communication skills Passion for patient care and delivering an effective service Numeracy and administrative skills Organisational and time management skills Demonstrates a professional, confident and calm approach Self-motivated and able to motivate others Ability to work independently and as part of a team Eye for detail to ensure there are no clerical/fee errors Ability to multi-task and problem-solve Works to well-established routines/procedures Able to develop and maintain positive and professional working relationships with all staff and patients Reliable attendance and timekeeping We offer Competitive salary and company perks Ongoing training and professional development throughout your career at TDP 25 days of annual leave entitlement in addition to public holidays Contribution to pensions Discounted dermatology/aesthetic treatments and products