Dynamics 365 and Applications Analyst £41,000 per annum Long Stratton, Norwich, Norfolk Permanent,Full Time Full time: 37hrs per week Proposed Interview Date: Friday 13th December (TBC) Our client has an exciting opportunity for a Dynamics & Applications Analyst to support the Technology, Data & Change team. Theywill be responsible for managing and supporting the Microsoft Dynamics 365 platform along with other enterprise applications and will bethe technical point of contact for Dynamics 365, ensuring optimal performance and user satisfaction. Key responsibilities include: Provide technical expertise in data migration, integration, and configuration within Dynamics 365. Manage and support APIs and data exchange between systems to ensure seamless operations. Manage service requests promptly, ensuring root causes of problems are identified and resolved to meet internal customer expectations and business needs. Collaborate with the Saffron security team to ensure adherence to identity and access management principles across our application stack. Assist in delivering the business change agenda through ongoing solutions design and delivery. Please see the full list of responsibilities on the Role Profile attached. Our ideal candidate will have: Technical Expertise: Experience configuring and managing Microsoft Dynamics 365 and the Power Apps platform. Proficient in the Azure DevOps platform, including its integration with Dynamics-based environments. Experience managing Microsoft Office 365. Software and Methodologies: Practical knowledge of Microsoft software. Proficiency in Agile project methodologies. Compliance and Regulations: General knowledge of GDPR and its implications on IT systems and data management. A core understanding of IAM and the principles of least privilege. Communication and Troubleshooting: Ability to explain complex technical concepts to individuals with limited IT knowledge. Demonstrates practical troubleshooting and problem-analysis techniques. Strong verbal and written communication skills when in person or online. Relationship Building: Proven ability to build strong working relationships with internal and external customers and suppliers. Experience in producing training materials and guides to support business needs. Professional Attributes: Intellectually agile and a self-starter. Clear strategic thinker with a passion for service improvement. Results-focused with a commitment to delivering high-quality outcomes. The Company Our client is a housing association based in Norfolk providing quality homes and services to people across the county and in Suffolk. They manage over 6,000 homes including affordable homes for those in housing need who cannot afford to rent or buy in the open market. They offer specialist homes for older and vulnerable adults and are committed to providing new homes to help solve the housing crisis.