Services Coordinator
Excellent opportunity for a Service Coordinator to join successful, growing IT services and satellite communications organization.
The role will be based onsite in North Shields Tyne & Wear.
Hours are 8.30am to 5pm with a degree of flexibility sought.
Key benefits include:
* 25 days holiday
* Private medical
* Discretionary bonus
In this role you will coordinate service requirements liaising with customers and team to facilitate. You will need excellent customer services and relationship skills as well as administrative and coordination skills. You should thrive in a fast-paced environment and be able to escalate issues where needed.
The role:
* Coordinate customer service requirements professionally and ensure client expectations or met/ managed
* Accurately process requirements and escalate issues where needed
* Ensure customer and all associated parties are kept fully informed of all service details and follow ups
* Provide administrative support and back up to the Technical Service Coordination Manager
Key responsibilities:
1. Liaise with Service Manager to ensure all service and sales enquiries are responded to promptly with excellent customer service
2. Administer quotes, service requests, purchase orders and service invoices accurately and promptly, chasing third parties where needed
3. Arrange s...