Location: Central London, W1
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Start Date: 5th May 2025
Salary: £30,000 per annum (negotiable depending on experience)
Working Hours: Monday to Friday, 9:00 AM to 6:00 PM (includes a one-hour lunch break)
Role Overview
We are seeking a professional and friendly receptionist to join the front-of-house team at London Longevity Clinic. As the first point of contact for our patients and visitors, you will play a vital role in creating a welcoming environment and ensuring the smooth operation of daily clinic activities.
Key Responsibilities
* Greet patients and visitors, providing a warm and efficient front-desk service
* Manage appointment scheduling and confirmations via phone, email, and clinic systems
* Handle patient enquiries with discretion, professionalism, and confidentiality
* Liaise with clinical staff to coordinate bookings and patient flow
* Maintain reception area presentation and ensure adherence to hygiene protocols
* Process payments and issue invoices as required
* Maintain accurate patient records using clinic management software
* Assist with general administrative duties as needed
Requirements
* University graduate
* Prior experience in a receptionist or customer service role within a healthcare or wellness setting
* Excellent communication and interpersonal skills
* Organised and detail-oriented with the ability to multitask under pressure
* Proficient in using booking systems and Microsoft Office suite
* Professional demeanor and appearance
* Strong command of English, both spoken and written
Desirable
* Fluency in Chinese (Mandarin or Cantonese) is a bonus, but not essential