Job summary
CIW is the independent regulator of social care and childcare. CIW registers, inspects, and takes action to improve the quality and safety of services for the well-being of the people of Wales. Inspection and enforcement are key functions in the delivery of safe, high quality regulated services to the citizens of Wales.�
The primary task of an Inspector is to ensure that regulated care services provide good quality, safe care and to encourage and drive improvement. Inspectors can use their knowledge and skills to safeguard and protect the wellbeing of people using regulated services and to gather information about outcomes for people. This can be used by CIW in its evaluation of local councils and for informing policy development.
Inspectors will be responsible to a Team Manager. They will have a critical function to perform to ensure the effective and timely delivery of CIW�s core responsibilities across the full spectrum of Regulated Care Services.
Job description
1. Maintaining oversight and management of a caseload of regulated services, ensuring the required inspections take place, monitoring levels of risk, assessing incoming concerns, and ensuring all records are kept up to date.
2. Carrying out inspections in line with an agreed programme (including joint inspections with Estyn in childcare and play), observing and reporting on the well-being of people using the service, identifying, and monitoring areas of non-compliance, raising and responding to safeguarding concerns.
3. Taking responsibility for following and progressing actions in relation to services of concern and liaising with other key stakeholders including commissioners, other regulatory bodies and safeguarding leads.
4. Preparing and undertaking enforcement activity including drafting statutory notices.
5. Collating, providing evidence to and attending Care Standard Tribunal hearings.
6. Working with managers to contribute to the setting and achieving of organisational performance objectives, including both quantitative and qualitative measures.
7. Ensuring effective communication across the team to ensure that good practice is shared, and areas of concern reported.
8. Contributing to the development and improvement of practice to ensure robust, consistent regulatory standards where issues of diversity and equality are fully addressed and integrated.
9. Keep up to date with changes in legislation, guidance, and policies, procedures and best practice development.
10. Ensuring the development of, and ongoing effective engagement with other stakeholders including people who use services and carers.
11. Preparing correspondence in relation to specific issues raised about services.
12. Maintaining accurate records management including the use of CRM database (CaSSI).
13. Take responsibility for own performance management and own professional development and seek appropriate development opportunities in accordance with the Welsh Government/CIW performance and development / management support process and in discussion with the team manager.
Person specification
What the organisation will expect
14. Ability to manage own and others work and prioritise to ensure that objectives are met to time and to standard, using own initiative and decision making, managing risks as appropriate.
15. The ability to solve problems and make operational/policy decisions and/or recommendations by choosing between a number of options which may involve researching, organising and analysing facts and data
16. You will be adaptable, flexible, open to, and accepting of change affecting you and your area of work and deal with that change efficiently and professionally.
What your team will expect
17. Work independently on day-to-day issues which may include providing advice to more senior grades and supporting policy, digital, legislation or operational development work; whilst being the lead official to engage with a wide-range of stakeholders both internally and externally.
18. Line management of individuals or a team. Management responsibilities may include supporting team members on more difficult cases, managing work allocation and prioritisation. Responsibility for performance management, coaching, mentoring and development of staff from all backgrounds to ensure they are able reach their full potential, helping to create a culture of inclusion; making sure that any development opportunities are accessible and inclusive for all. You are proactive in exploring your own developmental needs and take action when required
What key stakeholders will expect
19. Provide sound judgement with the ability to interpret information where issues are complex or conflicting with the ability to weigh up a number of factors to produce constructive ideas and solutions.
20. Required to communicate information, to provide advice to senior colleagues on the effects of policy or operational changes and influence outcomes.
21. Ability to grow strong professional relationships with internal and external stakeholders, effectively collaborating to share information, resources and support.
Welsh Language Skills
As Welsh language skills are essential for this role,�candidates are required to present evidence for at least two questions from the from the behaviour, experience or technical criteria in the alternate language. For example, if the application is being submitted in English, at least two of the examples should be written in Welsh. If the application is being submitted in Welsh, at least two of the examples should be written in English.
All applications must have both Welsh and English examples regardless of your preferred language as this post is Welsh Essential.
Where evidence is only presented through the medium of one language and not both languages, the application will be sifted out of the process.
Behaviours
We'll assess you against these behaviours during the selection process:
22. Making Effective Decisions
23. Leadership
24. Communicating and Influencing
25. Delivering at Pace
Technical skills
We'll assess you against these technical skills during the selection process:
26. What relevant qualification do you hold and what experience do you have of working in the social care, education, or other relevant sector?
Benefits
All Welsh Government staff are members of the Civil Service, and as a result are eligible for:
27. Civil Service Pension Scheme
28. 31 days annual leave (pro-rated for part time)
29. training and development opportunities
30. Cycle2Work Scheme
31. Smart Working flexible working arrangement
32. Green Car Scheme (subject to availability)
If you are an active Civil Service Pension member you can continue your membership throughout your employment with us.