TempContracts Administrator at The NSS Group
Maternity Cover 9MonthContract
22500perAnum
Partof NSSCleaning
TheDivision
Our team of directlyemployed operatives is the UKs No.1 market leader and the onlytruly nationwide window and specialist cleaning provider. With aregional management structure in support and a central service deskwe are uniquely positioned to deliver services on both a plannedand reactive basis.
To us no window no locationand no scale of project is out of reach.
Wevetailored our approach to each of the sectors we operate within andwhen it comes to cleaning at height our aim is to work as safelyand efficiently as possible. NSS has the expertise and experienceto provide any combination of rope access / abseiling waterfed polesystems truckmounted access platforms or cradle systems. Alldelivered inhouse to maximize control and improve servicedelivery.
JobOverview:
The ContractsAdministrator will be responsible for ensuring the accurate andefficient management of customer information within our operationalsystem and client CRM systems. The role involves maintaininguptodate records supporting both operations and officebased teamswith accurate and timely information. The successful candidate willdevelop strong professional relationships and provide clearcommunication to support the completion of cleaningworks.
Your job willinclude:
* Become anexpert user of the operational system inclusive of client CRMsystems.
* Update bespoke reports on adaily/weekly basis as needed detailing compliance with client CRMsystems and our operational system.
* Ensure alloperational systems are holding accurate customerinformation
* Update and maintain live schedulevs completion trackers ensuring information on all cleaningcustomers is updated and easily accessible for both operations& officebased teams.
* Develop andmaintain a professional working relationship with the operations& officebased teams. Communicate clearly and accuratelywhen required to relay messages.
* Update ourclients with bespoke site level information for any remedialchallenges/elements on site that prevent completion of cleaningworks
* Provide administrative support to theContract Performance Managers
* Ensure allcleaning service delivery data is updated within the designatedtime frame
What NSSwill give to you:
* Freeonsite parking
* Free refreshments with afriendly and sociable office environment
* Anopportunity to progress and develop within the company
* 25 days annual holiday bank holidays
* Monthly Reward and Recognition Scheme whereour top performers are rewarded with vouchers for many retailers
* Trade Point Card which will enable you to get10% off at any B&Q
* Day off for yourbirthday after length of service
* Eye carevouchers
* Referral bonus scheme
* Medicash health cash plan with discount ondental health screening gym discount store discounts specialistconsultations and much more
Experience / PersonalAttributes Required:
* Proven experience in a similar rolepreferably within the cleaning or facilities managementindustry.
* Experience with CRM systems andoperational management software.
* Strongorganizational skills and attention todetail.
* Excellent communication skills bothwritten and verbal.
* Ability to workindependently and as part of ateam.
* Proficiency in Microsoft Office Suiteespecially Excel.
AboutNSS
NSS Group is a specialistservices supplier. From building maintenance to window andtechnical cleaning platform hire and equipment testingselfdelivered services anywhere in the UK. The NSS group was formedby the merger of a number of large successful businesss to createone super group which gives our clients a service which is trulynationwide.