We are looking for a self-motivated, well-organised person with good communication skills who likes to work as part of a team but also has the ability to use their initiative and work on their own.
This role would suit those with proven admin and customer service experience to provide a comprehensive, efficient, and effective service to Specialist Services within the Sensory Team, Disability Information, and Accessible Information Services. The role may also entail providing administration support across Spec Services and other community teams depending on demand.
This post provides a single point of contact for both professionals in Health and Social Care and the public and requires a prompt response to initial enquiries and referrals, ensuring all information is gathered accurately.
Key Responsibilities:
1. Be the first point of contact dealing with callers in person, on the telephone, email, text, and post.
2. Respond to and be responsible for referrals and enquiries from Health, Social Care, and the General Public.
3. Gather information to assess risks and needs; maintain a waiting list and allocate cases as required depending on urgency.
4. Complete reviews and maintain appropriate records, actioning outcomes.
5. Provide comprehensive administration for the service, the team, and the Manager.
6. Work in a busy environment while understanding the complexities and communication needs of those with a Sensory Loss.
7. Undertake additional duties as required, commensurate with the level of the job.
The teams sit within the Torquay Integrated Service covering the whole of Torbay. There is a base in Union House, Torquay, and a resource centre that runs from Paignton, offering drop-in sessions as well as group sessions facilitated by the team.
The teams have a wealth of specialist experience and excellent communication skills. We are motivated and passionate about providing a proactive service, being flexible and creative in meeting the needs of the community who have a sensory loss.
The Baywide Specialist Services Team Consists Of:
* The Review and Insight Team
* Transitions Team (preparing for adulthood)
* Sensory Team Services
* Disability Information and Accessible Information Services
For further details / informal visits contact:
Name: Alistair Kenworthy
Job title: Admin Team Lead
Email address: alistair.kenworthy@nhs.net
Telephone number: 01803 219752
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