Job Overview
* This is a site-based role as an M&E Supervisor.
* We are looking for motivated and enthusiastic M&E Supervisor to join our engineering team at our customer's key site in Crawley.
* Managing a team of 5 multi-skilled engineers delivering planned, reactive, and ad hoc maintenance tasks at 3 buildings on one campus. We are looking for someone flexible, adaptable, and customer-focused to ensure the best service is being delivered by the team.
* Working hours – Although the core working hours are 08:00 to 17:00, there may be a certain degree of flexibility depending on individual circumstances and call-out requirements.
Main Duties
* Lead for all hard service disciplines across site.
* Ensure all Statutory and Mandatory elements of the contract and relevant standards are achieved.
* Provide dedicated support to the Facilities Management team ensuring the highest standard of services are provided to the Thales client and customers.
* Support the FM to improve and enhance stakeholder relationships.
* Provide FM resilience across the Crawley site.
* Optimise systems and processes to maximise efficiencies of teams and reduce energy consumption.
* Develop understanding of the contract commercial and deliverable frameworks as part of development.
* Continual management of PPM and reactive tasks, ensuring tasks are completed in line with the agreed SLA and KPIs.
* Operational and line management of the engineering team to ensure best productivity.
* PDA training, development, and auditing with on-site team.
* Drive & encourage 100% PDA usage.
* Complete and maintain the training matrix for site engineers.
* Lead on developing, supporting, and mentoring engineers to maximise their potential.
* Management of subcontractors, ensuring they are booked in and works carried out in line with contractual requirements.
* Management of additional subcontractor work to ensure the scope of works is agreed and signed off, and arrange for quotes and works to be undertaken.
* Ensure all Subcontractor RAMS are fully reviewed, recorded, and permits are issued.
* Ensure correct and compliant certification is uploaded into Maximo, SharePoint, and site files as required.
* Take a proactive role in engaging with clients, developing relationships with key stakeholders to ensure customer satisfaction is maximised.
* Ensure all self-delivered and subcontractor activities are managed in line with Mitie's Safe systems of Work processes and policies, including the issuing of access permits and permits to work.
* Assist the FM in producing monthly reports.
* Support the implementation of the One team ethos across all service lines.
* Input and support key projects and initiatives.
* Take ownership of Mitie standards and health and safety across the teams.
* Carry out monthly reviews, huddles, and audits for hard services.
* Enhance the service delivery model with cross-functional working and team building.
* Build and create a proactive customer-focused delivery model for all hard service contracts.
* Ability to obtain, evaluate, and challenge quotations from suppliers.
* Lead on energy-saving initiatives and constant improvements and provide input to the quarterly energy performance reviews.
* Attend and represent Mitie in client meetings when required.
* Report technical issues to contract Hard Service and Energy Lead and request support when needed.
What we are looking for
* Experience of building maintenance.
* Good understanding of health and safety requirements within a building environment.
* Proactive approach to maintenance and building management.
* Confident, driven, and pro-active.
* Able to do the job right and do it right first time, within a pre-determined timescale.
* Willingness to undertake further training.
* Ability to provide a schedule of works for identified additional/remedial works.
* Writing and following risk and method statements as required on a daily basis.
* Provide excellent customer service to building occupants, ensuring they are made aware of work order progress in a timely manner.
* Good knowledge of building Statutory Compliance.
* Must hold a full UK driver's license.
* Ability to record work accurately on work sheets and computer-based systems.
* Good communication skills and the ability to work within a team.
* Experience of working within a customer-focused environment.
* Presented in a clean and tidy manner to represent the company, in the most professional manner possible, utilising the uniform and PPE issued.
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