Job Responsibilities To support the Practice Manager in the following areas. Responsibilities may change according to business requirements: Human Resources: Responsibility for overseeing administrative staff rotas, including cover for holidays, sickness etc. Responsibility for on-the-day organisational requirements in the event of any unforeseen issues e.g. admin or clinician sickness, IT systems issues etc. Full training will be given on in-house systems and procedures Undertake annual appraisals and support staff training Recruitment, support, and training of administrative staff, providing ongoing support and encouragement to ensure a strong team morale Undertake any required disciplinary procedures, in accordance with approved practice and current HR laws Patient Services: Maintain policies and procedures, ensure systems are adhered to and all staff are informed of changes Responsibility for the complaints management system Responsibility for the significant events system Responsibility for patient/customer service Information Management and Technology: Assist the Business Manager in liaising with IT support for logistical planning of IT upgrades/new initiatives Ensure compliance with national, NHS and practice data protection and release guidelines Ensuring circulation and storage of information to relevant colleagues, overseeing the management of notice boards, practice leaflets, website, SMS and other methods of communication with patients Facilities Management and Health & Safety: Undertake regular inspections of the grounds and building in regard to infection control/cleanliness, repairs and safety, and take appropriate steps to ensure that these standards are met Arrange any required meetings, chair them as agreed, take minutes as appropriate Liaise with contractors to obtain estimates for repairs, replacements and redecoration, and submit to Practice Manager for consideration as necessary Ensure that all health & safety risk assessments are completed, policies and procedures are upheld by all, and that a fire drill is held at predetermined intervals Investigate all reported accidents and work-related illnesses and record in accordance with legislative requirements