Job summary We are a leading Trust for use of technology. We are introducing electronic bed management and benefit from real-time reporting of up-to-date information for every patient, plus point of care testing. The Trust has 24/7 access to CT and stroke thrombolysis, and benefits from interventional radiology services in our sister hospital at Canterbury. William Harvey Hospital is the primary PCI hospital for Kent, and has trauma unit status. We are part of the top-performing South East London, Kent and Medway Trauma Network, with the local major trauma centre being King's College Hospital. We have recently secured £6.42m in national funding for new observation wards at both departments and are investing significantly in medical, nursing and support staff throughout the emergency floor, including specialist pediatric nursing. As a result a new and exciting opportunity has arisen for a suitably qualified Enhanced Observation Support Workersto join our team Working at one of our aspiring sites you will have the opportunity to be a part of a successful team of professionals that are passionate about'making a difference'every day. Please note that previous applicants need not apply. Main duties of the job To work with the Emergency Department (ED) clinical team and the Liaison Psychiatry service to care from patients who present to the Emergency department with a broad range of mental health and psychological problems including, mental health conditions, dementia, drug and alcohol related problems. To support any patients in the ED including observation ward, who are identified as requiring closer supervision as a result of their mental or physical heath presentation that may affect their cognition, capacity or wellbeing. About us We are one of the largest hospital trusts in England, with fivehospitals and community clinics serving a local population of around 800,000 people. Our vision is 'great healthcare from great people'. Everything we do is guided by our values: 'People feel cared for, safe, respected and confident that we are making a difference'. We have a new way of working at East Kent Hospitals, called 'We care'. It's about empowering frontline staff to lead improvements day-to-day. We're looking for compassionate people to be part of our improvement journey for the patients, families and carers we care for every day. Please be aware that if you require a Certificate of Sponsorship to work in the UK, you must declare this on your application form, even if you currently hold a Certificate of Sponsorship or a work permit for another role and are already working in the country. As of 9th April, we can only sponsor candidates for a Skilled Worker Visa for band 2/3 roles if we can demonstrate that we were unsuccessful in recruiting a candidate who does not require a visa. Given this change, it is unlikely that we will be able to sponsor any candidates for a Skilled Worker Visa for this role. Date posted 01 April 2025 Pay scheme Agenda for change Band Band 3 Salary £24,071 to £25,674 a year per annum Contract Permanent Working pattern Full-time, Flexible working Reference number 344-1532WHH Job locations WHH, Emergency Department kennington road Ashford TN24 0LZ Job description Job responsibilities Please scroll down to access the full Job Description and Person Specification located in Documents to download. If you have further queries please dont hesitate to contact the line manager using the contact details below. Job description Job responsibilities Please scroll down to access the full Job Description and Person Specification located in Documents to download. If you have further queries please dont hesitate to contact the line manager using the contact details below. Person Specification Clinical Skills and experience Essential Experience of acting in a caring role with patients with challenging behaviours, mental health needs Ability to work in a changing environment Willing and able to support qualified staff Desirable Previous experience in a hospital environment, or other care setting Experience of wound care or minor injuries Qualifications & Training Essential Good standard of general education Willing to undertake NVQ level 2 in Care Desirable NVQ III or prepared to work towards Completed Care Certificate Governance Essential Understands the role of the Healthcare Assistant Demonstrates patient focused approach Personal & Professional Attributes Essential The ability to converse at ease with customers and provide advice in accurate spoken English is essential for the post Basic I.T. skills Ability to work flexibly and collaboratively as part of a team Other requirements Essential Upholds and models the Trust values Person Specification Clinical Skills and experience Essential Experience of acting in a caring role with patients with challenging behaviours, mental health needs Ability to work in a changing environment Willing and able to support qualified staff Desirable Previous experience in a hospital environment, or other care setting Experience of wound care or minor injuries Qualifications & Training Essential Good standard of general education Willing to undertake NVQ level 2 in Care Desirable NVQ III or prepared to work towards Completed Care Certificate Governance Essential Understands the role of the Healthcare Assistant Demonstrates patient focused approach Personal & Professional Attributes Essential The ability to converse at ease with customers and provide advice in accurate spoken English is essential for the post Basic I.T. skills Ability to work flexibly and collaboratively as part of a team Other requirements Essential Upholds and models the Trust values Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name East Kent Hospitals University NHS Foundation Trust Address WHH, Emergency Department kennington road Ashford TN24 0LZ Employer's website https://www.ekhuft.nhs.uk/patients-and-visitors/ (Opens in a new tab)