Job summary Responsible for the provision of high quality and efficient administrative and secretarial service Prioritise work resulting from opening post, dealing with any correspondence where necessary and reporting any issues which need to be escalated Responsible for ensuring that day-to-day workload is organised, managing the consultants diary and ensuring that priorities are identified Must have experience working in a secretarial role Previous experience of Typing, formatting of clinic letters, reports and non clinical letters Track record of ensuring prescriptions are signed off for collection Administration skills Choose and Book - Knowledge EMIS Web - Experienced EMIS Tasks Management Main duties of the job To provide secretarial and administrative support to the doctors, management team and health professionals involving word processing, EMIS Web Tasks management and Choose and Book System with general clerical work. About us Located in the heart of Timperley Village, we are a eight thousand strong patient caseload, with Two GP Partners, Two Salaried GP's, Two Part time Medical Secretaries, One Practice Manager, One Office Manager, One Senior Practice Administrator, two clinical pharmacists, three first contact practitioners, One Emergency Care Practitioner and six reception staff. We are housed in a purpose built state of the art GP Practice, with modern amenities, to accomodate a busy friendly GP Practice. Date posted 06 March 2025 Pay scheme Other Salary Depending on experience Contract Permanent Working pattern Part-time Reference number A1100-25-0001 Job locations Park Medical Practice 405 Stockport Road Timperley Altrincham Cheshire WA15 7XR Job description Job responsibilities To provide an efficient copy typing and word processing service for GPs and health professionals as required. This includes the typing of letters, dealing with Medical reports, patient referrals, occasional minutes etc. in an accurate and quality manner. To make referrals via ERS & Choose and Book To assist the practice team with clerical and administrative duties. To make appointments, bookings and admissions as required. To establish and maintain filing and administrative systems so that written or computer information is easily accessible and secure. To receive incoming and initiate outgoing telephone calls in order to facilitate timely and appropriate communications with others, taking messages and dealing with appropriate queries. To maintain the computer clinic system in an accurate and secure manner. To assist with the gathering of statistics and information when required. To provide cover for members of the secretarial team during periods of sickness and annual leave. Occasionally you may be required to cover reception duties To register new patients following practice protocols Confidentiality: In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data Health & safety: The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice Health & Safety policy, the practice Health & Safety manual, and the practice Infection Control policy and published procedures. This will include: Using personal security systems within the workplace according to practice guidelines Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks Making effective use of training to update knowledge and skills Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards Actively reporting of health and safety hazards and infection hazards immediately when recognised Keeping own work areas and general / patient areas generally clean, assisting in the maintenance of general standards of cleanliness consistent with the scope of the job holders role Undertaking periodic infection control training (minimum annually) Reporting potential risks identified Equality and diversity: The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include: Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights. Personal/Professional development: The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include: Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work Quality: The post-holder will strive to maintain quality within the practice, and will: Alert other team members to issues of quality and risk Assess own performance and take accountability for own actions, either directly or under supervision Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance Work effectively with individuals in other agencies to meet patients needs Effectively manage own time, workload and resources Communication: The post-holder should recognize the importance of effective communication within the team and will strive to: Communicate effectively with other team members Communicate effectively with patients and carers Recognize peoples needs for alternative methods of communication and respond accordingly Contribution to the implementation of services: The post-holder will: Apply practice policies, standards and guidance Discuss with other members of the team how the policies, standards and guidelines will affect own work Participate in audit where appropriate Job description Job responsibilities To provide an efficient copy typing and word processing service for GPs and health professionals as required. This includes the typing of letters, dealing with Medical reports, patient referrals, occasional minutes etc. in an accurate and quality manner. To make referrals via ERS & Choose and Book To assist the practice team with clerical and administrative duties. To make appointments, bookings and admissions as required. To establish and maintain filing and administrative systems so that written or computer information is easily accessible and secure. To receive incoming and initiate outgoing telephone calls in order to facilitate timely and appropriate communications with others, taking messages and dealing with appropriate queries. To maintain the computer clinic system in an accurate and secure manner. To assist with the gathering of statistics and information when required. To provide cover for members of the secretarial team during periods of sickness and annual leave. Occasionally you may be required to cover reception duties To register new patients following practice protocols Confidentiality: In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data Health & safety: The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice Health & Safety policy, the practice Health & Safety manual, and the practice Infection Control policy and published procedures. This will include: Using personal security systems within the workplace according to practice guidelines Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks Making effective use of training to update knowledge and skills Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards Actively reporting of health and safety hazards and infection hazards immediately when recognised Keeping own work areas and general / patient areas generally clean, assisting in the maintenance of general standards of cleanliness consistent with the scope of the job holders role Undertaking periodic infection control training (minimum annually) Reporting potential risks identified Equality and diversity: The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include: Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights. Personal/Professional development: The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include: Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work Quality: The post-holder will strive to maintain quality within the practice, and will: Alert other team members to issues of quality and risk Assess own performance and take accountability for own actions, either directly or under supervision Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance Work effectively with individuals in other agencies to meet patients needs Effectively manage own time, workload and resources Communication: The post-holder should recognize the importance of effective communication within the team and will strive to: Communicate effectively with other team members Communicate effectively with patients and carers Recognize peoples needs for alternative methods of communication and respond accordingly Contribution to the implementation of services: The post-holder will: Apply practice policies, standards and guidance Discuss with other members of the team how the policies, standards and guidelines will affect own work Participate in audit where appropriate Person Specification Experience Essential Medical Secretary within hospital or GP Practice - 2 years - Essential Desirable Experience of working in Primary Care Experience of working in GP Practice Person Specification Experience Essential Medical Secretary within hospital or GP Practice - 2 years - Essential Desirable Experience of working in Primary Care Experience of working in GP Practice Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Park Medical Practice Address Park Medical Practice 405 Stockport Road Timperley Altrincham Cheshire WA15 7XR Employer's website https://www.parkmedicaltimperley.nhs.uk/ (Opens in a new tab)