Castlefield Recruitment are currently recruiting a Welfare Benefits Advisor for a housing association based in Merseyside. The role is an initial 5 month temporary contract, paying between £21 and £23.50 per hour via umbrella agency, with the possibilty of extention. The role also offers hybrid working.
The role:
1. Engage and assist tenants who are experiencing financial hardship to enable them to successfully sustain their tenancy through intensive debt, welfare benefits and money advice
2. Provide welfare benefit, money and debt advice to tenants through multiple platforms such as interviews, home visits and telephone
3. Provide pre tenancy money advice to ensure incoming tenants can sustain their tenancy
4. Monitor progress of tenants through effective communication and accurate record management
5. Advocate on behalf of tenants through written reports for reviews of benefit decisions
6. Signpost tenants to specialist legal advice when an issue falls beyond the remit of service
The person:
7. Experience with money advice services in the social housing sector
8. Experience of providing debt advice, financial inclusion and welfare benefits with the aim of maximising tenants’ income
9. Keep up to date with any changes in legislation and regulations that affect the payment of Housing Benefit, Universal Credit and other benefits
10. Full UK Driver’s Licence and access to vehicle