Job summary An excellent opportunity has become available for a friendly, flexible and welcoming team member to become a Receptionist at Parkside Frimley. The successful candidate will be working within inpatients and outpatients wards and will be required to work 2 x 7.5 hours per week - this is done on a rolling rota and hours could be with various start and end times. EG: 6.30-2.30 / 8.00-16.00 /10-18.00 /2.00 -20.00 The successful candidate will be the face of Parkside and greet both inpatients and outpatients to the ward, working closely with clinical teams and consultants, an excellent customer service attitude is pivotal for this position. Main duties of the job Welcome patients and visitors in a warm and friendly manner ensuring a high standard of customer service at all times. Escort patients to their rooms and explain the facilities to ensure they feel comfortable within their surroundings. Communicate effectively; ensuring information is conveyed clearly and requests are responded to appropriately. Ensure all enquiries are answered promptly and referred to the correct department. Maintain a safe and clean reception area by complying with procedures, rules and regulations. Prepare relevant paperwork for patients prior to their arrival. Obtain contracts from private inpatients, day cases and emergency admissions. Explain the conditions of payment and clarify insurance details with patients. Process and record all payments received from patients in line with Trust policies. Accurately record data onto relevant computer systems Scan required paperwork onto Compucare healthcare computer system. Ensure strict confidentiality at all times. This job description is an indication of the type and range of tasks that are expected of the postholder, and other duties may be required, in line with the role and the banding. It will be reviewed and amended from time to time in consultation with the postholder to take account of changing organisational need. About us Frimley Health NHS Foundation Trust is committed to being an inclusive and disability confident employer and has been awarded the Gold for the Armed Forces Employment Recognition Scheme. We provide first class development opportunities for all staff and have a wide range of professional, management and leadership, and clinical skills training available. Here at Frimley Health NHS Foundation Trust, we know how important it is to have a healthy work life balance; this benefits not only individuals but the patients we care for too. We encourage applications from people who wish to work on a flexible basis, recognising that flexibility may mean a range of different working patterns and hours, we do our utmost to work with our staff to meet their needs and the needs of our service and its users. Frimley Health Trust benefits on Vimeo Date posted 19 March 2025 Pay scheme Agenda for change Band Band 2 Salary £24,873 a year per annum INCL HCAS Contract Permanent Working pattern Part-time, Flexible working Reference number 151-JLM423 Job locations Parkside, Frimley Park Hospital, Frimley Health NHS Foundation Trust Portsmouth Road Frimley GU16 7UJ Job description Job responsibilities Welcome patients and visitors in a warm and friendly manner ensuring a high standard of customer service at all times. Escort patients to their rooms and explain the facilities to ensure they feel comfortable within their surroundings. Communicate effectively; ensuring information is conveyed clearly and requests are responded to appropriately. Ensure all enquiries are answered promptly and referred to the correct department. Maintain a safe and clean reception area by complying with procedures, rules and regulations. Prepare relevant paperwork for patients prior to their arrival. Obtain contracts from private inpatients, day cases and emergency admissions. Explain the conditions of payment and clarify insurance details with patients. Process and record all payments received from patients in line with Trust policies. Accurately record data onto relevant computer systems Scan required paperwork onto Compucare healthcare computer system. Ensure strict confidentiality at all times. This job description is an indication of the type and range of tasks that are expected of the postholder, and other duties may be required, in line with the role and the banding. It will be reviewed and amended from time to time in consultation with the postholder to take account of changing organisational need. Job description Job responsibilities Welcome patients and visitors in a warm and friendly manner ensuring a high standard of customer service at all times. Escort patients to their rooms and explain the facilities to ensure they feel comfortable within their surroundings. Communicate effectively; ensuring information is conveyed clearly and requests are responded to appropriately. Ensure all enquiries are answered promptly and referred to the correct department. Maintain a safe and clean reception area by complying with procedures, rules and regulations. Prepare relevant paperwork for patients prior to their arrival. Obtain contracts from private inpatients, day cases and emergency admissions. Explain the conditions of payment and clarify insurance details with patients. Process and record all payments received from patients in line with Trust policies. Accurately record data onto relevant computer systems Scan required paperwork onto Compucare healthcare computer system. Ensure strict confidentiality at all times. This job description is an indication of the type and range of tasks that are expected of the postholder, and other duties may be required, in line with the role and the banding. It will be reviewed and amended from time to time in consultation with the postholder to take account of changing organisational need. Person Specification Education Essential Good level of education, English and Maths both verbal and written Desirable Admin Qualification Experience Essential Previous receptionist experience Desirable Previous receptionist experience within an NHS or private patient environment Competency Essential Excellent interpersonal skills -ability to communicate effectively with all levels of customers. Desirable Knowledge of hospital IT programs; EPIC, Compucare Person Specification Education Essential Good level of education, English and Maths both verbal and written Desirable Admin Qualification Experience Essential Previous receptionist experience Desirable Previous receptionist experience within an NHS or private patient environment Competency Essential Excellent interpersonal skills -ability to communicate effectively with all levels of customers. Desirable Knowledge of hospital IT programs; EPIC, Compucare Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Frimley Health NHS Foundation Trust Address Parkside, Frimley Park Hospital, Frimley Health NHS Foundation Trust Portsmouth Road Frimley GU16 7UJ Employer's website https://www.fhft.nhs.uk/ (Opens in a new tab)