We strive to create meaningful personal and professional development opportunities and offer flexible working in support of a good work-life balance. We focus on wellbeing and individuality, so that all our people can thrive. Why is this role important and how does it fit into the team, department, and wider firm? To be a member of a team responsible for the prompt collection of overdue debts, helping to improve cash flow and restrict the firm's exposure to bad debts. What does the role involve?
* Direct management of the credit control team.
* Set targets and manage staff performance.
* Maintain accurate team measurement and performance statistics.
* Support the team in investigating and resolving escalated queries from both internal and external customers.
* Investigate and resolve Aged Debt issues liaising with all levels of internal roles and external customers as required.
* Compile month end reporting for distribution to senior finance managers and business representatives.
* Ensure the completion of any Insolvency, Administration, Dissolution cases to the appropriate requirements.
* Ensuring that credit control processes operate effectively and remain fit for purpose.
* Be proactive in assessing current working practices and identify areas where process improvements, efficiencies and enhanced controls can be implemented.
* Support the Credit Control team with training and guidance on an ongoing basis.
* Adhere to all relevant regulatory and internal policies.
* Provide an environment for self and team to develop and enhance the credit controls team performance.
What technical skills are required for someone to be successful and enjoy the role?
* Must be IT literate, have good keyboard skills and have good working knowledge of both Excel and Word.
* Experience of dealing with all levels of people and external customers.
* Ability to manage and prioritise workload with minimal supervision.
* Previous experience of Continuous Improvement practices.
* Strong influencing skills.
* Ability to explain and advise stakeholders on difficult and complex debt issues.
Who would be a good fit for this role?
* Previous experience as either a Senior Credit Controller, Team Leader or Team Co-Ordinator is essential.
* Previous experience of working in a client focused environment with the ability to communicate at all levels.
* Ability to build effective and engaging relationships across the immediate team and wider business contacts.
* Enjoy working with figures, working to meet targets.
* A robust approach to relationships and interactions with colleagues and a positive team spirit is essential.
* A genuine team player appreciating the importance of team goals.
* Confident, articulate and adept in obtaining and, where necessary challenging, information to progress processing and meet targets.
* Organised and methodical in your approach to work and able to prioritise work appropriately.
* A proven focus on improving effectiveness and efficiency of processes.
* The ability to work quickly and accurately under pressure and meet critical deadlines.
Additional qualities
* This is a position of responsibility requiring an intelligent team leader who can operate with minimum supervision and on their own initiative.
* You must have a robust approach to relationships, and a positive team spirit is essential.
* It is essential that the job holder is available and happy to work flexible hours when needed.
* Be willing to travel to the other Browne Jacobson offices when required.
At Browne Jacobson, we've always worked across business and society, and this expertise sets us apart. Social and environmental impact are at the top of our business agenda. We champion fairness, make the complex simple and forge connections between clients to find creative solutions. This is how we improve outcomes for every person, community, and business we serve.
With offices in Birmingham, Cardiff, Dublin, Exeter, London, Manchester, and Nottingham, we're a UK & I based law firm with an international reach. Our sectors include health; real estate and construction; education; energy and infrastructure; financial services; government; insurance; manufacturing and industrials; and retail, consumer and logistics.