Job Title: End User Support Specialist
Location: Maidstone, UK
Duration: 6+Months
Requirements
* Comparable experience working in a Microsoft Windows environment.
* Experience with Incident Management, Request Fulfillment, Knowledge Management, or Service Level Management.
* Manage Helpdesk support requests through the ticketing system (ServiceNow)
* Provide technical troubleshooting expertise to resolve various hardware and software upgrades, repairs, and support.
* Assist in New Hire Onboarding Process: Equipment Deploys, Account Creation, Imaging, Setup, and Training
* Assist in creating and maintaining documentation on Helpdesk policies and user support
* Bachelor’s Degree in Computer Science or related field of study; Experience may substitute for the Degree.
* Certifications: CompTIA A+, Microsoft Certified Profession (MCP), ServiceNow Foundational (ITSM), Microsoft AZ-900 and ITIL Foundations are also an asset
Preferred (other) Qualifications:
* Experience with components included in Microsoft Endpoint Manager: Configuration Manager, Intune, Azure AD, M365, Autopilot, and Desktop Analytics.
* Preferable working in a dynamic international environment
* Excellent English verbal, written, and communication skills.
* Ability to research and develop recommendations for Service Management of specific items/scenarios.
* Ability to thrive in a challenging and rapidly changing environment.
* Team player. Must possess the ability and experience to successfully build strong relationships and earn the trust/respect of others.
* A valid passport and the ability to travel internationally without restrictions.
* Valid driver’s license and the ability to be covered under a company-sponsored vehicle insurance program