Harnham is seeking an experienced Customer Experience Lead to join our team in Redditch. As a key member of our team, you will be responsible for leading the end-to-end campaign lifecycle for new or lapsed customers, focusing on personalisation and creativity.
Key responsibilities include:
* Developing and implementing customer-centric strategies to drive engagement and retention
Requirements:
* Proven experience in CRM with a focus on customer experience
We offer a competitive salary of £42,000 per annum, hybrid working arrangement in Redditch, and 3 days a week in office.
This role is ideal for those who thrive in a dynamic environment and are passionate about delivering exceptional customer experiences. If you have the skills and expertise to succeed in this challenging role, we encourage you to apply.