We're on the hunt for a motivated and dynamic Service Manager to lead our front-of-house team and deliver exceptional customer experiences. If you're passionate about people, service, and performance, this is your chance to make an impact in a key leadership role.
Why This Role?
As our Service Manager, you'll take the reins of our service advisors and front-of-house team, ensuring every customer interaction is seamless and positive. Your primary focus will be to support the Aftersales Manager in achieving maximum revenue and profitability through the sales of labour, parts, and materials. By effectively managing and developing the service team, you'll drive financial performance and elevate customer experience standards.
Your Responsibilities
* Lead, inspire, and support the service advisors and front-of-house team to deliver outstanding customer service.
* Oversee day-to-day operations, ensuring processes run smoothly and efficiently.
* Monitor and drive key performance indicators, including customer satisfaction and service department profitability.
* Proactively manage recalls, warranty claims, and service campaigns to maintain high standards of compliance.
* Develop and implement innovative service and marketing initiatives to grow the department.
* Handle escalated customer concerns with professionalism, finding swift and effective solutions.
* Foster a positive and collaborative working environment that encourages growth and excellence.
What Makes You a Great Fit?
* Proven experience in a customer-facing role with leadership responsibilities.
* Strong communication and organisational skills - you know how to inspire a team and get results.
* Analytical thinking and problem-solving abilities, with a focus on improving processes.
* Tech-savvy, with good Microsoft Office skills and the ability to adapt to new systems.
* A commitment to delivering exceptional service and exceeding customer expectations.
Why Join Us?
When you become part of our team, you'll have the chance to lead from the front, drive positive change, and build strong relationships with both customers and colleagues. This is your opportunity to support and grow a high-performing service department, helping us achieve ambitious financial and customer experience goals. We'll provide the support and training you need to thrive, along with a workplace that values your ideas and contributions. Ready to take charge? Apply now to become our new Service Manager and lead the way in creating exceptional service experiences. Let's build something great together.
Benefits
* 30 Days Annual Leave (including Bank Holidays)
* Extra Holiday to celebrate your Birthday
* Contributory Pension Scheme
* Free Eyecare Vouchers
* Life Assurance (3x your base salary)
* Mental Health Support: 24/7 helpline access
* Online Rewards Platform: Discounts at multiple retailers
* Service Recognition: Celebrate your milestones (5, 10, 15, 20, 25 years)
* Cycle to Work Scheme
* Colleague Referral Fee: £500
* Staff Discounts: On parts, servicing, MOT tests, vehicles, and motorcycles
* Brand Training: Enhance your development with specific training
* Career Progression: Ongoing support, coaching, and training
* Tool Insurance: Protect your valuable tools
Heritage Automotive is an award-winning, independently owned business with a proud history of excellence in the automotive industry. Representing five world-leading vehicle manufacturers and five premium motorcycle brands, we have built a strong reputation for delivering outstanding service and quality. The key to our success lies in our foundations: our people and our customers.
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