Job Title: IT Applications Engineer
Location: Remote
Salary: ca 45K
Role Overview:
The IT Applications Engineer will be responsible for delivering support, maintenance, and improvements to the Group's application portfolio including SaaS, on-premise, and Cloud-based applications. Working within the IT Applications Management team, the post holder will provide third-line support for incidents raised with the Service Desk, identify and manage problems through to resolution, ensure all applications are capacity managed and available to IT users, and provide application service improvements for Group business units.
Key Responsibilities:
1. Maintain the Groups application portfolio across a wide range of vendors.
2. Ensure all applications are run, maintained, and available in line with the IT SLA.
3. Manage and resolve incidents and service requests in line with the Group IT processes and SLA targets.
4. Build close working relationships with third party vendors.
5. Maintain the Group SQL databases.
6. Work closely with the IT infrastructure and architecture teams to improve and implement new solutions and service improvements.
7. Deliver proactive problem management solutions for major incidents and problems within agreed timescales both internally and externally with the third party.
Required Skills:
The role requires excellent customer service and communication skills and the ability to build solid relationships within IT, business, and vendor teams.
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