The Patient Services Manager is responsible for the day-to-day management of the clinical and non-clinical capacity, ensuring the service is appropriately staffed at all times. You will be responsible for urgent and non-urgent rotas as well as care for frail/elderly patients. You will provide navigation and coordination of care and support across the sites, working closely with the Patient Services Managers and Officers, Operational Team, and the Leadership Team.
The Patient Services Manager will ensure and promote a positive, fair, innovative, and safe working environment for staff at all levels. You will think quickly to troubleshoot and resolve any issues as required.
You will support the Operations Team in developing positive and effective working relationships and communication between the Contact Centre and Sites, and between BIGA Teams.
Main Duties of the Job
1. Lead and develop a culture where safe and high-quality patient care is consistently delivered.
2. Responsible for the delivery of urgent and non-urgent care services, including frail/elderly care throughout the organization.
3. Work with Patient Services Team Leaders to ensure clinical and care navigation staffing are always rostered appropriately across all sites, including EA.
4. Collaborate with the Senior Leadership Team to develop and sustain capacity and capability within the Acute Care Team as well as Long Term Conditions and Care Home.
5. Manage and direct services to ensure patient care is delivered to a consistently high standard.
6. Build and maintain effective relationships with clinical staff, managers, and the Executive team to successfully develop clinical services utilizing the most up-to-date practice methodologies.
7. Coordinate team workload, initiating or delegating duties to the clinical team.
8. Plan, coordinate, and evaluate the care delivery, acting as an interface between non-urgent and urgent care to ensure patients are treated by the most appropriate clinician at the appropriate time.
SHP Vision Statement: To provide person-centred care at the heart of the community.
Mission Statement: Solihull Healthcare Partnership aims to be the provider of choice in delivering holistic care to our neighbourhood.
Core Values:
1. Honest: We practice and encourage open and honest communication, acting with integrity in all that we do.
2. Excellence: We strive to achieve the highest standards in the care we deliver and enable our team to create an environment that encourages excellence.
3. Accountable: We take personal and collective responsibility for our actions and the way we deliver care.
4. Respectful: We engage with our team, our patients, and our community with respect, providing kind and compassionate person-centred care.
5. Transformational: We are committed to continually improving our standards, working with the community, being responsive, and adapting to the changing needs of the neighbourhood.
Please note that all applicants must have the right to work in the UK. A full UK driving license is essential.
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