Role duration: 12 Month Fixed-Term Contract
Purpose of the role
Provision of daily on-site medical devices repairs, preventative maintenance and asset management to contractual Key Performance Indicators (KPIs) within specified hospital location. Build long term relationships with customers, subcontractors and staff to ensure responsiveness and superior customer service.
Task List
* Perform scheduled preventative maintenance (PM) on medical equipment as per manufacturer’s guidelines
* Support the site manager / team leader as required and in achieving contractual KPI’s.
* Complete repairs as required on medical equipment as per manufacturer’s guidelines
* Complete all associated administrative work in completing repairs and preventative maintenance as outlined in Ergéa procedures.
* Support customers whenever needed to ensure minimal disruption to the operation of the hospital.
* Complete associated admin needed to close repairs and PMs as outlined in the Ergéa’s Standard Operating Procedures
* Maintain safe working practices within the hospital environment
* Maintain spare part stock wherever necessary
* Schedule and complete workload for customers within assigned area
* Maintain service documentation in line with business requirements
* Meet with OEM service staff and management when required
* Maintain tools and test equipment in line with Ergéa Standards
Capability profile
Qualifications
Certified OEM trainings Essential
Qualification in Engineering, electronics or medical technologies such as biomedical engineering, desirably at Bachelors level or experience. Essential
Skills
Excellent customer relationship skills Essential
Excellent written and oral communication Essential
Good working knowledge of MS Office suite, Excel Essential
Superior integrity and discretion Essential
Experience
1 -3 years UK-based experience on medical equipment Essential
Familiarity with appropriate national and local regulatory standards Essential
Worked in clinical environment and involving patient communication Essential
Familiar with a broad range of medical devices Essential
Languages
English Essential
Other
Ergéa Quality Assurance and Environmental and Health & Safety
Comply with policies, and work to maintain a high standard of customer service and protect the safety and health of you, your colleagues, our customers and members of the public. Promptly raise any concerns regarding potential violations of the policies.
DBS - Disclosure & Barring Service disclosure (formally Criminal Records Bureau disclosure)
A DBS Enhanced Disclosure is required for all applicants.
The successful applicant must agree to an Enhanced Disclosure under the Disclosure Barring Service Records Bureau procedures. Employment will be offered to the successful applicant subject to a satisfactory Disclosure report.