Job Description
Provide technology support, services, and continuity business analysis on infra and applications with DigitalQ and potential clients.
- Provides technical and analyst support to IT (Infrastructure) and Application users
- Drive the best practice on process, procedure, and policy to stakeholders and users on how to resolve hardware and software problems
- Installs and upgrades hardware, cables, operating systems and appropriate software to facilitate user access to systems
- Refers more complex or intractable problems to appropriate IT professionals
- Identifies problems, agrees on remedial action and undertakes emergency maintenance if required
- Analyses system and multi-tier applications and makes technical suggestions to improve the Infra and Application performance
- Maintain the system and license capacity management report regularly
- Researches possible solutions in user guides, technical manuals and other documents
- Maintains a log of work in progress, calls received, actions taken, and problems detected
- Work closely with application and infra team to implement new system
- Reports on commonly occurring queries to detect underlying problems Additionally:-
- An understanding of major platforms such as AWS, Eloqua, AEM, and Salesforce would be beneficial and understanding Events systems would be a huge advantage
He/she will be working on a project to review all applications globally to understand their usage, function, criticality, and other aspects. She/he should be able to understand non-technical language and translate it into semi-technical language.
Requirements
1. knowledge of IT infrastructure, system maintenance, and application support.
2. Experience with cloud platforms such as AWS, Eloqua, AEM, and Salesforce is a plus.
3. Ability to analyze and optimize multi-tier applications.
4. troubleshooting and incident management skills.
5. Ability to work with non-technical stakeholders and translate business requirements into technical insights.
6. problem-solving, documentation, and collaboration skills.
Requirements
knowledge of IT infrastructure, system maintenance, and application support. Experience with cloud platforms such as AWS, Eloqua, AEM, and Salesforce is a plus. Ability to analyze and optimize multi-tier applications. troubleshooting and incident management skills. Ability to work with non-technical stakeholders and translate business requirements into technical insights. problem-solving, documentation, and collaboration skills.