To provide a full, effective, and efficient administrative and secretarial support service to all staff within the Clinical Team, coordinating ad hoc daily administration tasks to ensure the effective and efficient running of the service.
To audio/copy type and format correspondence following Outpatient Appointments and Domiciliary Visits, ensuring timescales are met and information is saved accurately on the electronic system. Will support the day-to-day diary management of Clinical and Medical Team Members.
To audio/copy type and format all reports, letters, assessments, reviews, care plans, discharges, etc., as pertinent to the work of the Team within set timescales, ensuring clinical coding is appropriate and accurate saving to the electronic system.
Assist in monitoring and advising regarding waiting lists/appointment scheduling. To work within set processes and guidelines to maintain efficient, accurate, and confidential record systems.
To assist in overseeing the work on a day-to-day basis of any bank, temporary, and admin support staff, bringing any issues to the attention of the Admin Team Lead. To attend and participate in relevant team meetings, including Administrative, Clinical, and Business Meetings.
To deal with telephone enquiries from Service Users suffering from mental health illnesses using empathy, understanding, initiative, tact, and tenacity where appropriate, ensuring accurate information is forwarded appropriately in order for appropriate care and follow-up to be facilitated.
To liaise with a range of internal and external personnel on a daily basis, including Clinical Professionals, Service Users and their Families/Carers, GP practices, Consultants, Hospital departments, and Health and Local Authority staff.
To offer support to both internal and external clinical meetings including:
1. Sourcing and booking of suitable venues
2. Invitations/Meeting apology collation for Chair in relation to meeting attendees
3. Preparation of Meeting Agendas and dissemination of documentation pre-meeting
4. Taking, producing and distributing minutes of meetings and relevant documentation under the direction of Chairperson/Admin Team Lead/Clinical staff
To run and edit electronic system reports, updating and checking the quality of data supplied and inputted systematically, checking the electronic system error reports, and rectifying data contained on a monthly basis. To assist in the collation of up-to-date activity and data relevant to the team provision, ensuring system data errors are addressed in a timely manner as raised by Quality and Performance Lead/Admin Team Lead.
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