Ongar Health Centre is pleased to be recruiting for an organised and friendly receptionist to join their busy team, on a part-time basis, for 18.5 hours per week, across the following days:
* Monday 08:00 - 12:30.
* Tuesday 08:00 - 12:30.
* Thursday 13:30 - 18:30.
* Friday 14:00 - 18:30.
Some flexibility is required as you will occasionally need to work additional/alternative hours to cover for colleagues.
Main duties of the job
* Assisting and directing patients as required.
* Making and amending appointments via telephone and face to face.
* Advising patients of practice procedures.
* Dealing with queries and requests for information from patients and clinicians.
* Registering new patients.
About us
Ongar Health Centre is a busy training practice yet friendly dispensing practice, serving a patient population of 12,000 and operating from purpose-built premises.
Supporting your work-life balance and professional development is important to us; we can offer the following benefits:
* Supportive and friendly environment.
We use SystmOne clinical system and are rated Good with CQC.
Person Specification
Qualifications
* None
Experience
* Excellent communication skills with a clear and polite telephone manner.
* Ability to work in a polite, confidential, and discreet manner, respecting patients at all times.
* Experience of working with the general public, being sensitive and empathic in distressing situations.
* Confidence to work as part of a team and think independently.
* Strong IT and administration skills.
* Previous experience of SystmOne clinical system is desirable but not essential as training will be given.
* Experience of working in primary care is preferred but full training will be given.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such, a submission for Disclosure to the Disclosure and Barring Service (formerly known as CRB) will be necessary to check for any previous criminal convictions.
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