IT Support Technician
Location: Whitefield, Manchester & Royton, Oldham
Salary: Up to £32,000 (negotiable for the right candidate)
Applause IT is hiring for an IT Support Technician for a leading UK company specialising in commercial and residential flooring solutions. With a strong reputation for innovation, sustainability, and quality, the company operates globally and continues to invest in cutting-edge technology to support its workforce.
Role Overview:
The IT Support Technician will provide essential 1st and 2nd line IT support across multiple sites, ensuring smooth day-to-day operations while contributing to key IT projects. This role involves supporting both office and factory environments, troubleshooting technical issues, and maintaining IT infrastructure.
Key Responsibilities:
Provide 1st & 2nd line IT support for office, factory, warehouse, and remote users.
Install, configure, troubleshoot, and administer desktop PCs, printers, scanners, IP phones, and mobile devices.
Manage IT service requests via the helpdesk and ensure timely resolutions.
Support Microsoft technologies, including Windows 10 & 11, Intune, Azure, O365, and Windows Server (2019+).
Administer Active Directory, Group Policy, DHCP, DNS, switches, VLANs, Wi-Fi networks, and VPNs.
Handle iOS and Android device management and VoIP telephony solutions.
Assist in the delivery of IT projects across the business.
What We're Looking For:
3+ years' experience in IT support, preferably within an industrial or manufacturing environment.
Strong knowledge of Microsoft technologies (Intune, Azure, O365, Windows Server).
Experience with networking, including VLANs, Wi-Fi, and VPNs.
Familiarity with IT helpdesk solutions such as ManageEngine ServiceDesk Plus.
A proactive, problem-solving mindset with strong attention to detail.
A full UK driving licence and own vehicle (multi-site role covering Manchester & Oldham).
Nice-to-Have Experience (Bonus Skills):
HCL Notes/Domino
Endpoint security deployment & management
VMware & Hyper-V
MacOS & Linux
Why Apply?
Work for a well-established company with a strong industry presence.
Career growth opportunities within a growing IT team.
Get involved in exciting IT projects to improve business operations.
Supportive and friendly team environment.
Competitive salary, negotiable for the right candidate.If you're an IT professional looking for a role where you can make a real impact, click Apply Now