Wollaston Motors is looking for a Customer Support Executive role. Your role You don’t need automotive experience to deliver exceptional customer experiences, just plenty of personality and a true passion for our cars. Your duties will include: - To deliver an exciting and exceptional customer sales experience throughout. - To engage actively with each customer interaction in order to nurture interest in the company’s products and services. - To deliver exceptional service in implementing the company’s customer follow-up and prospecting systems, in order to create appointments leading to additional sales opportunities for repeat or new business. - To ensure the timely and effective follow up of enquires and leads provided as part of the company’s prospecting activities. - To develop your skills and product knowledge through active engagement with training, and to build real empathy with the brand. - To communicate effectively with the Sales and Retail Managers, and the Sales Teams. - To answer incoming customer calls within 6 seconds and deal directly with their enquiry or transfer to another department or staff member as appropriate, creating a callback request if that person is unavailable. - Call back any missed/abandoned incoming customer calls as soon as possible. - Complete the prescribed minimum required outbound calls a day (volume dependent on your daily hours). Working Hours: This role is offered on a part time basis, working 24.25 hours per week - 10:00am - 6:00pm Monday and Tuesday, 8:00am - 1:00pm on a Wednesday and every other Saturday 8:00am – 5:00pm. Your profile As a Customer Support Executive, you will have proven experience in customer service and/or sales in order to meet customer expectations and anticipate their needs with a sense of urgency. You will be someone who is driven by achieving targets, like to use your own initiative to deliver outstanding service to the customer, and have excellent phone, organisational and preparation skills, coupled with a genuine passion for attention to detail. Ability and willingness to make outbound prospecting calls in order to build customer relationships and create repeat business. Able to multi-task and switch quickly between tasks, and a willingness to learn and develop, and keep up-to-date with complex/technical/product information. Rewards Join us in our mission is to deliver outstanding automotive services and you could benefit from a basic salary of £17,378pa (FTE £28,665pa) plus an on-target bonus of £2,425pa (£4,000pa FTE), your birthday off, 30 days’ holiday inclusive of bank holidays, rising to 32 with service, 1,000s of retailer discounts with Torque, our engagement hub, paid time off to volunteer, life insurance, a cycle to work scheme and much more.