M4 Recruitment are currently seeking a part time customer service advisor to work a 20 hours contract with one of our clients based in Cheney Manor. Responsibilities: Booking/updating service requests onto our call management system. Contacting customers and clients Arrange the collection and returns of equipment/devices. Managing customer enquiries and expectations. Liaising with couriers & other 3 rd parties. Communicating statuses back and forth with internal service support team who manage the customer accounts. Requirements: Previous experience in customer service or a related field (1 year) Strong communication skills, both verbal and written. Ability to analyze customer needs and provide appropriate solutions. Proficiency in using CRM systems. Excellent problem-solving skills Attention to detail. Ability to work at pace under pressure in a busy team environment. M4 Recruitment are an employment business and operates as an equal opportunities employer. Permission to place an advertisement for the above mentioned role has been given by the company mentioned.