Responsible for: Assistant Shop Manager and Volunteers
Salary: £11.85 per hour
Hours: 30 hours per week (Monday to Sunday 9am - 5pm)
Location: Arnold Lighthouse Charity Shop
Purpose of the Job:
As shop manager, you will lead and motivate your team, creating a safe and energized work environment while setting high standards in customer care. You will be responsible for the day-to-day management of the Lighthouse shop, achieving agreed sales targets, maximizing profit, and providing effective support and overall management of staff and volunteers in accordance with Valley CiDS standards and policies.
People Management:
* Seek to promote a positive team culture throughout the shop environment, fostering a spirit of unity and belonging while identifying and developing the skill sets of individual team members.
* Effectively recruit, induct, and train staff and volunteers, ensuring they are fully equipped with the knowledge and understanding of shop operations to perform their roles effectively.
* Be responsible for the annual appraisals of the Assistant Shop Manager and conduct regular one-to-one meetings to monitor performance.
* Organize working patterns for all staff and volunteers, ensuring the shop is fully staffed and effectively operating at all times.
* Ensure a standard of excellence in areas such as Customer Service and overall communication with staff and members of the public.
Sales and Profit:
* Achieve agreed sales targets to maximize profit through effective stock management and cost control measures.
* Effectively analyze financial data relating to sales performance using the Kudos reporting system.
* Strategically support the Retail Management team by showing initiative in monitoring retail competitors, exploring trends, and implementing promotional campaigns to help with continuous commercial development.
* Generate additional income using local partnerships and appropriate social media platforms.
Stock Management:
* Be responsible for the overall stock management within the shop, ensuring stock is sourced, sorted, processed, and merchandised in an effective and timely manner.
* Effectively manage collections and deliveries, regularly liaising with the Logistics Manager, drivers, and shop hives.
* Generate a high volume of stock onto the shop sales floor, applying consistent and appropriate pricing, along with Gift Aid where applicable.
* Identify high-value items for eBay and any additional ways of recognizing alternative revenue streams.
* Maintain the highest standards of display and visual merchandising throughout the shop, including attractive window displays.
* Ensure high levels of cleanliness are consistently maintained.
About us:
Valley CiDS is an independent children and young people's charity based throughout Derbyshire and Nottinghamshire. As a Christian charity, we believe that by investing in the next generation, we can make a positive difference to the lives of children, young people, and families. We raise income to support our work through our growing retail portfolio of Lighthouse Charity Shops.
People and values are at the heart of who we are and what we do as a charity, and we are proud to employ talented colleagues from diverse backgrounds. Guided by our core values of Hope, Compassion, Belonging, and Inclusion, we believe that everyone has a role to play in fulfilling our mission of 'Investing in the Next Generation.' By joining us, you too could play an important part in helping us to make a positive difference in the lives of children, young people, and families through our many projects and initiatives.
Additional Benefits:
* 33 days annual leave inclusive of bank holidays (pro rata for part-time staff)
* Company Pension Scheme
* Access to counselling and financial wellbeing services for you and your immediate family
* Access to our online shopping & lifestyle discount site
* 20% staff discount in all our Lighthouse Charity Shops
* Access to our Christmas Saver Scheme
Application Deadline: 10-01-2025
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