We a looking for an Account Manager in debt recovery. This position plays a key role in managing relationships between a company and its clients who owe outstanding debts. The role typically involves working to recover owed amounts while maintaining a professional relationship with clients. Here are the main responsibilities and skills involved in the role of an Account Manager in debt recovery:
Key Responsibilities:
1.
Debt Collection Management:
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Monitor and manage a portfolio of accounts with outstanding debts.
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Contact clients via phone, email, or letter to remind them of overdue payments.
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Negotiate payment terms and settlements.
2.
Customer Relationship Management:
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Build and maintain positive relationships with clients to encourage timely payments.
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Provide clients with assistance on resolving payment issues or disputes.
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Handle complaints or concerns related to outstanding debts.
3.
Reporting:
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Keep detailed records of debt recovery activities.
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Generate regular reports on the status of debt recovery efforts.
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Report to management on the progress and challenges of outstanding accounts.
4.
Compliance:
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Ensure all debt recovery processes are compliant with laws and regulations related to collections and financial practices.
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Stay updated on changes in financial regulations or collection laws.
5.
Problem Solving:
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Work with clients to develop feasible payment plans or alternative solutions for debt repayment.
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Address any financial disputes or challenges that may arise during the recovery process.
Skills and Qualifications:
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Communication Skills: Strong verbal and written communication to manage client relations effectively.
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Negotiation Skills: Ability to negotiate payment terms or settlement amounts with clients.
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Problem-Solving Skills: Addressing complex issues like payment disputes or financial hardship of clients.
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Attention to Detail: Accuracy in tracking accounts and managing payment schedules.
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Knowledge of Financial Laws: Understanding of the legal aspects surrounding debt collection practices.
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Organizational Skills: Managing multiple accounts and ensuring timely follow-up.
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Empathy: Being understanding and respectful, especially when dealing with clients facing financial difficulty.
Must have a Full Clean UK Driving Licence