We are excited to partner with a prestigious boutique aesthetic clinic in London on an incredible opportunity for a Care Experience Advisor. This role is perfect for a highly personable, sales-driven professional who thrives on delivering exceptional patient experiences in a luxury setting.
As a trusted advisor, you will be the first point of contact for patients, guiding them through their aesthetic journey with expertise, warmth, and confidence. Your goal is to build trust, educate patients on treatment options, and ensure they feel fully supported every step of the way. With a strong focus on consultative sales and luxury service, you’ll play a key role in converting inquiries into loyal, satisfied patients.
Key responsibilities:
* Serve as the clinic's first point of contact, fostering trust, conducting consultations, and understanding patient goals to recommend tailored aesthetic solutions.
* Utilise consultative sales techniques to present procedures, upsell services, and professionally close sales while prioritizing patient care.
* Manage patient appointments with precision, ensuring seamless coordination with the medical team, efficient workflows, and clear pre- and post-procedure communication.
* Create luxury moments, from curated welcome kits to personalised follow-ups and milestone celebrations, enhancing the overall patient experience.
* Track patient interactions in the CRM system, monitor performance, and identify opportunities for growth while ensuring transparent management of payments and financing options.
To be considered for this role, you should have:
* 2-3 years of experience in a sales-focused role, ideally within luxury services, high-end hospitality, medical aesthetics, or consultative sales.
* A proven track record of meeting and exceeding sales targets while maintaining a patient-first approach.
* Strong interpersonal skills with the ability to build trust, understand patient needs, and close sales with empathy and professionalism.
* Exceptional organisational skills, with the ability to manage multiple patient journeys simultaneously with attention to detail.
* Tech-savviness, including proficiency in CRM tools, scheduling platforms, and digital communication.
* A self-motivated, adaptable mindset, thriving in a fast-paced, luxury-driven environment.