Office Administrator - Cockfosters Salary: £30,000 -£33,000 Hours: Monday - 9:30am - 5:30pm Our client is a residential letting & managing agent based in North London. They are looking for an experienced Office Administrator to join a small team. They pride themselves on delivering a very high standard of service tailored to meet the needs of their local authority clients, landlords and tenants alike.The successful Office Administrator will be responsible for coordinating the efficient running of the office, Ideally with knowledge of CFP WinMan, you must be able to manage your own workload, keep on top of any issues and prioritise jobs as necessary. This is a fantastic opportunity for a switched-on Administrator, to join a great company who offer great benefits including private health care. Responsibilities: To provide general administrative support to a residential property Letting and Management Agency. To co-ordinate the efficient running of the office, contribute efficiently to providing an excellent maintenance service to tenants, landlords and local authority clients and to provide a responsive telephone service for all tenants to report repairs, ensuring all works are properly referred to the respective Property Managers. To provide administrative support to the Property Managers, Lettings Manager, Voids Manager and Directors as required. To provide an excellent administrative and customer and client service to tenants, landlords, contractors and all Local Authority clients and assist in dealing effectively with all queries, enquiries and complaints and/or referring same to Property Managers as required. Principal Duties and Responsibilities to include but not limited to: To prepare fortnightly Nightly Paid 'Repair Request’ forms and monthly/bi-monthly PLA 'Repair Request’ forms for Property Inspectors to deliver weekly/monthly or bi-monthly. To accurately log out and log in all keys issued to the property inspectors, contractors, landlords, etc. To prepare and send e-mail property vacancies daily to all Council clients, when required. To monitor, record receipt and electronically scan all Nightly Paid and all PLA 'Repair Request’ forms received daily from Property Inspectors, as and when required. To liaise daily with tenants, landlords, contractors, Local Authority staff and external customers/clients (e.g. agents, Social Workers, Support Workers, Health Visitors, Carers, Surveyors, Solicitors, MP’s, Councillors, etc.). To receive, accurately log and refer customer and client repair requests, complaints and queries, ensuring that they are referred promptly and efficiently and to ensure thorough notes on referral are updated on our CFP WinMan property software programme as necessary. To deal with enquiries/callers on telephone, via correspondence and in person and ensure that all correspondence and enquiries via telephone and e-mail are constructively replied to, within prescribed timescales. To draft standard and general correspondence e.g. to tenants, landlords, when required. To receive enquiries from landlords with properties to let, explain letting and management 'Guaranteed Rent’ scheme/service and send out our company marketing and promotional scheme details and 'sign-up’ packs to prospective new landlords. To monitor, prepare and send both new and renewal contractual management agreements to landlords, accurately monitor agreement returns and ensure they are kept up-to-date. If you are interested in this Office Administrator position and would like to know more, please email your CV or telephone us on a strictly private and confidential basis. Due to the number of responses we receive to our advertisements we are unfortunately unable to respond individually to each applicant. If you do not hear from us within 7 days you may assume you have not been selected this time - but please apply for anything you feel you are suitable for and thank you for your interest in PEAR