Senior Spa Therapist - Hale Country Club & Spa
Job Category: Hospitality
Division: THG Experiences
Location: UK, Manchester
Job Type: Full-time
About THG
We’re a fast-moving, global technology group that specializes in taking brands direct to consumers. We’re home to a portfolio of leading brands and sites including Myprotein, ESPA, LOOKFANTASTIC, and Cult Beauty, all of which are powered by our fully integrated digital commerce ecosystem, THG Ingenuity.
About THG Experience
THG Experience is home to our portfolio of prestige event locations and luxury properties - including Hale Country Club & Spa, King Street Townhouse Hotel, Great John Street Hotel and 100 King Street. Through these venues, we create exceptional experiences and services that ensure our portfolio of brands and partners make real-world connections with their customers.
About the role
Hale Country Club & Spa is recruiting for a full-time Senior Spa Therapist to join our team. We are looking for individuals with a passion for spa and wellness, ready to deliver exceptional service and enhance the experience for our esteemed members and guests.
Responsibilities
* Greet guests at reception to deliver a memorable experience
* Support the Spa Manager in delivering customer standards and constantly strive to exceed expectations
* Maintain a professional, clean environment ensuring that our guests/members are comfortable
* Fully understand existing treatments and procedures to effectively deliver world-class service
* Ensure that all treatment rooms are prepared and fit for purpose
* Attend weekly/monthly team meetings and events
* Deliver exceptional aftercare and retail recommendations to all clientele
* Maintain high standards of presentation and cleanliness at all times
* Deliver brand standards
* Book clients and take phone calls
* Achieve treatment and retail targets
Requirements
* Specific experience within a spa/health club environment
* Qualified to NVQ level 3 or equivalent
* Experience with ESPA and Elemis is preferred but not essential
* Impeccable attention to detail and customer service experience
* Proven experience working as part of a successful team with excellent interpersonal skills
* Natural leadership qualities
THG is proud to be a Disability Confident Committed employer. If you are invited to interview, please let us know if there are any reasonable adjustments we can make to the recruitment process that will enable you to perform to the best of your ability.
THG is committed to creating a diverse & inclusive environment and hence welcomes applications from all sections of the community.
Because of the high volumes of applications our opportunities attract, it sometimes takes us time to review and consider them all. We endeavor to respond to every application we receive within 14 days. If you haven't heard from us within that time frame or should you have any specific questions about this or other applications for positions at THG please contact one of our Talent team to discuss further.
Apply for this job
* Required
* First Name
* Last Name
* Email
* Phone
* Resume/CV
* Do you have right to work in the UK?
* What is your notice period?
* What are your salary expectations?
* Are you comfortable commuting to Hale Country Club for your shifts?
* Are you qualified in Level 3 Beauty Therapy?
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