As an organisation we recognise the value of a healthy work-life balance. When applying, speak to us about how we might be able to accommodate flexible working, so your work life fits around your home life.
We particularly welcome applications from Black, Asian and minority ethnic candidates as they are under-represented within the Trust.
The post holder will work within University Hospitals Bristol. They will be responsible for providing an efficient and effective secretarial and administrative service to the team of medical and specialist nursing staff providing services in Lipids and Adult Inherited Metabolic Disease based at Bristol Royal Infirmary. This will include administrative support for the familial hypercholesterolaemia service, which provides a regional family screening service for people with FH and their families. They will organise the day to day running of the FH service, including clinic and diary management.
This role will consist of a 60/40 split between Secretarial and Clinic Co-ordinator duties.
All aspects of the job require a high level of organisational and administrative skill, communication skill, flexibility and meticulous attention to detail.
Main duties of the job
Communication:
* To ensure the reliable and accurate communication of clinical information including clinic letters, to other clinicians and to patients.
* To act as a point of contact for queries from clinical and non-clinical staff.
* To liaise via telephone and email with other clinical/clerical teams to action urgent appointments or procedures where necessary and ensure that all relevant departments are notified accordingly.
* Returning calls promptly and keeping callers updated with information in an effective and efficient way.
* Escalate patient queries, capacity problems and general issues to the role’s line manager or relevant clinical staff as appropriate.
* Show a caring and professional approach towards patients, relatives and carers, acting with resilience to deal with sometimes distressed or angry patients and relatives using tact and discretion in a professional and empathetic manner.
* To assist the nursing staff with preparation of nurse led clinics.
* To enter clinical/demographic and appointment data onto the national FH database.
* To assist in entering patient details into the family pedigree on the national FH database.
* To assist in the progression through patient workflows on the national FH database.
* Assist in the process of patient information, data entry onto relevant Trust systems/FH service databases in line with departmental guidelines.
Working for our organisation
University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) is one of the largest acute Trusts in the country, bringing together a combined workforce of over 13,000 staff and over 100 different clinical services across 10 different sites, serving a core population of more than 500,000 people across South West England. UHBW has been rated by the CQC as ‘Good’ overall and our staff are proud to deliver excellent care to the people of Bristol, Weston and beyond.
As a forward-thinking multi-award winning Trust and a digital exemplar committed to improving patient care, our world-leading research and innovations are having a positive local and global impact. Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone’s throw of the countryside or beside the seaside, both with easy access to all that the South West has to offer.
UHBW is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them.
Detailed job description and main responsibilities
For a more detailed job description and main responsibilities, please refer to the job description document attached to this vacancy.
Person specification
Knowledge and Experience
* Clerical/administrative experience/Secretarial.
* Understanding of specialist medical terminology.
* Experience of dealing with the public, both on the telephone and in person.
* Knowledge of NHS policies and/or procedures.
* Previous NHS experience.
* Experience of using a Patient Administration System.
Skills and Abilities
* Effective and polite manner when dealing with people, both face to face and on the phone.
* Able to work under pressure and meet deadlines whilst maintaining a high standard of accuracy.
* Ability to work effectively in a busy team, adjust to change and motivate others.
* Ability to work independently, managing own workload, whilst providing supervision and support to others.
* Confidence to handle difficult conversations with patients, relatives and carers.
* Ability to adapt to use new computer packages and programmes.
* Effective organisational skills.
* Good IT skills including Microsoft packages.
* Ability to deal with non-routine issues on own initiative.
* Working knowledge of outpatient policies and procedures.
Qualifications and Training
* Educated to GCSE, grade C or above (or equivalent) in English Language and Maths.
* Business and Administration Level 3 NVQ or equivalent experience.
* Qualified in word processing or audio typing (or equivalent).
* Respectful.
* Supportive.
We hope that you will decide to join us and become part of this exciting journey, helping us to shape our future together.
IMPORTANT:
Please note that if you apply for a position with this Trust, you may be contacted via Trac or via email. This includes invites for job interviews. We therefore recommend that you regularly check your Trac account and email accounts. We may also contact you by texting the mobile number, if provided, on the application form.
Due to the high number of applications that are received for some posts we may close this vacancy before the advertised closing date. Therefore, please apply for this post as soon as you can, if you are interested and you meet the requirements of the Person Specification.
Only those candidates who clearly demonstrate how they meet the person specification will be shortlisted for this job.
As a guide interviews should usually take place within 3 weeks of the closing date.
Employer certification / accreditation badges
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Name: Lisa Gritzmacher Job title: FH Nurse Email address: Lisa.Gritzmacher@uhbw.nhs.uk Telephone number: 0117 342 7708
Additional Contact:
Eloise Willis (Consultant, Chemical Pathology)
Eloise.Willis@uhbw.nhs.uk
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