Client Services Advisor (Mobile Operations)
Contract: Permanent, Full-time (37.5 hours per week), Monday to Friday between 7am and 5pm
Location: Hybrid to Sheffield
Salary: £22,425 per annum
As a Client Service Advisor at Medigold Health, you will be at the heart of delivering excellent customer service in a fast-paced and varied role. From scheduling clinical appointments and coordination of health surveillance programmes to handling calls and updating sensitive data, you’ll ensure our clients receive the highest standard of support.
You’ll work closely with internal teams and external stakeholders, providing professional and timely responses to enquiries while helping to improve the overall customer experience. With training and the right tools, you’ll manage your responsibilities with accuracy and attention to detail, always ensuring data is handled securely and in line with GDPR.
If you’re organised, confident in communication, and have previous customer service experience, this is a great opportunity to join a team dedicated to making a positive difference.
Main Objectives
Working in a varied and fast paced environment, our Client Service Teams work to promote a culture of customer satisfaction by delivering timely and accurate responses to our customer’s needs.
Take ownership and work to the highest levels of accuracy and attention to detail to ensure the safe processing of sensitive data.
Trained and provided with the tools and technology to respond to our customer’s needs, our Client Service Advisors can enjoy working on a variety of tasks throughout the working day, reaching across geographical boundaries and Industry sectors.
Listening and connecting with both our customers and our internal departments to address customer’s needs, our teams are problem solvers, who constantly strive to improve the customer experience.
Supporting the operational and clinical teams to ensure delivery of services within contractual agreements.
Specific Responsibilities
Call handling.
Diary Management and logistical coordination of clinical appointments to achieve service level agreements and to support the clinical service delivery across the Medigold Health footprint and network of third-party providers.
Managing Health surveillance recall programmes. Create appointment schedules to meet service level agreements and to support the clinical service delivery.
Maintaining and updating personal sensitive information – in line with current GDPR.
Undertaking all administrative processes and providing professional, timely and accurate responses to all enquires.
Work to the agreed Policies and Procedures for Health Surveillance and Customer service.
Dispatch OH reports following the dispatch process utilising Medigold Health systems.
Perform all duties within the companies defined training and process guidelines and working to agreed timelines.
Takes ownership and work to the highest levels of accuracy and attention to detail to ensure the safe processing of sensitive data – in line with GDPR guidelines.
Work in a varied and fast-paced environment to deliver prompt, accurate responses to all customer enquiries to enhance the customer journey.
Act as the initial point of escalation for all stakeholders across multiple locations. Escalate service level issues to Line Managers when appropriate.
Work individually and collaboratively with all clients and Medigold Health stakeholders to ensure that all aspects of the contracts operational commitments are met.
Requirements for this role
Previous customer service skills and experience.
Proficient in handling inbound and outbound calls, listening to customers’ needs and requests providing helpful solutions to their problems.
Proficient use of Microsoft Office and IT Solutions.
Diary management experience.
Ability to rationalise competing priorities.
Confident communicator.
Providing services to meet quality assurance targets.
Working to and maintaining Internal and external KPIs.
Maintaining accurate customer service record.
How to apply
Interested in this Client Services Advisor opportunity Click apply and you will be redirected to our careers website to complete your application