Summary
As an Apprentice Housing Adviser, you will gain practical experience and essential skills in the housing sector. You will work alongside experienced professionals, contributing to various projects and learning about different aspects of housing management and related fields.
Wage
£19,292 a year
Year 1 £19,292 National Minimum Wage 18+ years Year 2 £24,309 Real Living Wage
Training course
Housing and property management (level 3)
Hours
Monday to Thursday 9.00am- 5.00pm Friday 9.00am- 4.30pm One day allocated to studies.
37 hours a week
Start date
Monday 1 September 2025
Duration
2 years
Positions available
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you’ll do at work
* To assist in the delivery of excellent housing, neighbourhood and tenancy management services to Livin tenants, leaseholders, shared-owners, stakeholders and the communities we serve
* To provide excellent customer service to internal and external customers on the phone, digitally and face to face
* To maintain and update the Customer Experience Systems (CX), MRI and the Durham Key Options system (Abritas)
* To assist in the delivery of the equitable allocation and letting of Livin’s homes
Where you’ll work
Farrell House Unit A2
Arlington Way
Spennymoor
Durham
DL16 6NL
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
College or training organisation
NEW COLLEGE DURHAM
Your training course
Housing and property management (level 3)
Equal to A level
Course contents
* Customer Service: Apply a range of customer service skills in order to provide a professional, accurate, timely, ethical and non-judgemental front line service which meets the needs of a diverse range of customers and stakeholders
* Communication: Demonstrate appropriate communication skills to enable timely identification and/or resolution of issues for customers and appropriate signposting to other colleagues and/or partner agencies.
* Collaborative working: Work collaboratively with colleagues and partners to achieve individual, team and business targets.
* Respond to vulnerability: Use skill and judgment to understand the needs of vulnerable individuals and groups(including those with complex needs) and respond appropriately
* Information collection and sharing: Use a variety of methods to identify, collect and communicate technical and other information in a confident and effective manner.
* Influencing and negotiating skills: Influence and negotiate with customers, partners and suppliers.
* Self Management: Organise and plan their own work to ensure tasks are completed and deadlines met.
* Problem Solving: Use a problem solving and flexible approach in their day to day duties.
* Tools and Equipment: Effective use of IT equipment and software, through administration and the appropriate use of work equipment
* Decision making: Effective decision making in order to apply the businesses objectives and priorities.
Your training plan
New College Durham
Wednesday 9am to 1pm - weekly
Requirements
Essential qualifications
GCSE in:
* Maths, English (grade A-C/9 to 4)
A Level in:
* Relevant subject (grade Level 3)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
* Communication skills
* IT skills
* Attention to detail
* Organisation skills
* Customer care skills
* Problem solving skills
* Administrative skills
* Number skills
* Analytical skills
* Logical
* Team working
* Creative
* Initiative
* Non judgemental
* Patience