Pertemps are delighted to be recruiting for a temporary Supervisor to work with our public sector client in Edinburgh for a busy School Transport department
Location - Edinburgh East
Rate of pay - £16.37
Hours - Mon-Fri 36 hours per week
Duration - minimum 6 months
Immediate start
Duties to include:
1. Support the Team Leader operating scheduled transport rosters to meet planned and unplanned demand for transport services.
2. Support the Team Leader with the co-ordination and delivery of all aspects of transport services including controlling activities, planning, organisation and risk control
3. Monitor, evaluate and report on transport activities according to the evaluation framework and recommend any changes to enhance the service
4. Ensure that scheduled and demand responsive operations are delivered effectively and that drivers and passenger assistants comply with policy and procedures.
5. As appropriate allocate new passengers to suitable vehicle journeys, including private hire contracts.
6. Monitor and plan routes in keeping with Booking and Scheduling technology
7. Respond to daily non scheduled and demand responsive requests using approved Booking and Scheduling Technology and implement any operational changes to transport arrangements.
8. Meet with Travel Advisors, Team Leader and Citywide Service Manager colleagues and relevant agencies e.g. Fleet Maintenance on maintenance and modification matters and ensure that servicing arrangements are fulfilled.
9. Respond to vehicle breakdowns and defects, maintain accurate operational fleet list and records relating to defects, service history, vehicle downtime and non availability.
10. Provide the Citywide Service Manager with monthly reports including statistical information relating to operational performance.
11. Maintain a Booking and Scheduling System and ensure that agreed procedures for the use of internal/external hired vehicles, including checks, are carried out.
12. Ensure all vehicles are present and note any damage or problems which may prevent the vehicle being used.
13. Ensure that vehicles are maintained in a hygienic condition with reference to Infection Control Policy.
14. Assist the Citywide Service Manager and Team Leader in the recruitment of drivers and Passenger Assistants.
15. Arrange for the timeously collection and delivery of goods, equipment, and stationary.
16. Organise call off hires, including taxis, following agreed procedures.
17. Maintain appropriate levels of passenger safety equipment and other designated safety equipment.
18. Maintain vehicles and personal accident reports and ensure they are correctly completed and forwarded to the appropriate officer.
19. Deliver agreed training or lectures, arrange and facilitate external training provision, undertake driving/ passenger assistant assessments and arrange bookings for driving tests.
20. Undertake the general supervision of drivers/passenger assistants and apply all of the HR policies and procedures.
21. Administer preparation of overtime, expenses and sickness documentation for drivers, checking of fleet log sheets
22. Ensure a staff roster is up to date to maximise driver and passenger assistant capacity.
23. Assist the Citywide Service Manager to resolve complaints and address service delivery issues/problems.
Successful applicants must:
24. Have previous experience in a supervisory role
25. Have knowledge of Microsoft applications such as outlook, word, excel
26. Have knowledge and understanding of booking and scheduling systems
27. Have excellent customer service skills
28. Be able to deal with members of the public in difficult situations
29. Have excellent time keeping skills
30. Be honest, trustworthy and punctual
31. Have good problem solving skills
32. Be flexible
33. Work well in a team
A D1 drivers licence is desirable.
This role may be subject to a PVG check
If you have the relevant skills and experience please apply directly via this advert