Description ABOUT THE ROLE welcome guests in a friendly and engaging manner demonstrate excellent knowledge of food and beverage menus to guests provide prompt, friendly and efficient service personalise and engage with guests at every opportunity maximise sales opportunities, upsell where appropriate create an emotional engagement with guests, thus creating exceptional memories be responsible for ensuring bills are dealt with accurately maximise service delivery opportunities ABOUT YOU excellent knowledge of food & beverage, in particular afternoon tea previous experience in a similar 5 environment flair, passion and a conscientious attitude confidence, professionalism and engaging personality ability to think outside of the box to surprise and delight our guests excellent attention to detail clear conversational English language, knowledge of foreign languages is beneficial OUR CULTURE Our company is dedicated to cultivating a supportive environment where "Our People, Our Pride" serves as a guiding principle, fostering innovation, collaboration, and personal growth. DIVERSITY & INCLUSION The Langham, London is an equal opportunities employer, committed to diversity and inclusion. We welcome applicants from all backgrounds and do not discriminate based on any protective characteristic. DISABILITY INCLUSION We are committed to disability inclusion and ensuring an inclusive recruitment process. If you require reasonable adjustments, such as accessible interview locations, adapted tests, or specific accommodations, please inform us at the outset. Our goal is to provide an equitable recruitment experience for all candidates. SUSTAINABILTY PLEDGE We are extremely proud to be recognised as an environmentally conscious hotel, constantly striving to improve our eco policies and initiatives to help preserve our world for future generations. We attained Platinum Earthcheck certification for the 4th consecutive year in December 2023, making us the first UK hotel to achieve Platinum status in 2020 and one of only two hotels in Europe and the UK currently holding this prestigious certification. About Langham Hospitality Group A wholly-owned subsidiary of Great Eagle Holdings, Langham Hospitality Group (LHG) comprises a family of distinctive brands, including The Langham Hotels and Resorts, Cordis Hotels and Resorts, Eaton Workshop and Ying’nFlo. With over 40 hotels and residences in operation or development, LHG has a global footprint that extends across Asia, Europe, North America, Australasia and the Middle East. LHG's approach to hospitality centres on open and genuine interactions with guests, colleagues and the world around us. With dedicated colleagues across four continents, we foster an engaging and respectful workplace to nurture careers, delight guests, and embrace the company's vision to building great memories together. Located in the heart of London's West End, The Langham, London is Europe's first Grand Hotel and a Forbes 5-star property. You would work in a supportive environment that actively promotes innovation, collaboration, and personal growth. We are an environmentally conscious hotel that values sustainability, as well as diversity, inclusion and equality for all our colleagues.