Location: South Birmingham Job Type: Full-Time Work Arrangement: Office-Based Our client, a well-established business in South Birmingham, is seeking an IT Support Technician to join their team. Key Responsibilities: Resolve IT incidents and service requests efficiently Support audio-visual and video conferencing equipment Work collaboratively within a large IT support team Deliver exceptional customer service with a calm, professional approach Exercise problem-solving skills and sound judgment under pressure Write clear technical and user documentation Contribute to cross-functional project teams Essential Skills & Qualifications: Strong IT troubleshooting and excellent communication skills Organised, detail-oriented, and customer-focused Desirable Experience: Network technologies and mobile broadband support IT support in a commercial environment Microsoft Office, bespoke software, and ITIL v4 Incident management tools and remote desktop support Mobile device and BYOD support