Summary
A new role of Apprentice Buyer & Compliance Assistant has arisen within Intertech Contracts UK Ltd. This role reports to the Commercial Finance Manager and will work alongside our dedicated team. Experience will be gained in a wide range of purchasing, buying and material control functions.
Annual wage
£13,312 a year
Training course
Customer service practitioner (level 2)
Hours
Monday – Friday, 08:00am - 16:30pm
40 hours a week
Possible start date
Friday 28 February
Duration
1 year
Positions available
1
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work
* Understand and place orders in line with materials and planning processes
* Liaise with our supplier base to ensure orders placed have been processed and will be delivered on time
* Chase/expedite orders as and when required
* Check supplier order confirmations to ensure accuracy and resolve any discrepancies
* Maintain and manage the procurement of stationery and housekeeping supplies for the office
* Collaborate with other departments such as estimating, finance and logistics to ensure seamless operations
* Work with the operation team to provide information regards deliveries highlighting any issues where necessary
* Carry out stock checks and update inventory accordingly
* Develop and maintain a database of costs for materials, update individual project material allocations
Where you’ll work
UNIT 5
DRAPERS INDUSTRIAL ESTATE
DALTON STREET
HULL
HU8 8BB
Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
MCARTHUR DEAN TRAINING LIMITED
Your training course
Customer service practitioner (level 2)
Equal to GCSE
Course contents
* Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
* Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
* Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
* Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
* Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
* Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
* Demonstrate patience and calmness.
* Show you understand the customer’s point of view.
* Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
* Maintain informative communication during service recovery.
Your training plan
* Working towards achieving your Customer Service Practitioner Level 2
* Functional Skills maths and English (if required)
* Completion of this apprenticeship will lead to eligibility to join the Institute of Customer Service as an individual member at professional level
* Training schedule has yet to be agreed. Details will be made available at a later date.
Requirements
Desirable qualifications
GCSE in:
* English and Maths (grade GCSE - grades 4/C)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
* Communication skills
* IT skills
* Attention to detail
* Organisation skills
* Customer care skills
* Problem solving skills
* Administrative skills
* Logical
* Team working
* Initiative