EXPERIENCE AND EDUCATION: Essential Qualifications/Experience: · A university degree in a relevant scientific or engineering discipline equivalent to a BSc or 10 years of relevant experience · Sound knowledge and provable experience with Cyber Security KPIs, KQIs · Provable experience on designing and facilitating the implementation of Cyber Security Dashboards · Sound knowledge and wide-experience with KPIs & KQIs and formal reporting on User Experience · Experience in leading Dashboard development teams and working groups in military IT environments · Experience in leading and instructing technical teams implementing KPIs and KQIs · Sound knowledge of Dashboard UX Design, Transition and Operation processes with proven experience on one of these processes · Sound knowledge of ITIL processes with proven experience on one of these processes · Sound knowledge and experience of IT Service Level Management · Experience in writing UX Deliverables, Requirements documentation and understanding translations into technical solutions · Sound experience in reporting and use of BI tools · Sound knowledge and experience with monitoring tools and techniques on measuring service quality DUTIES/ROLE: · Being the main interface with customers receiving, understanding, further developing and documenting the requirements related to Cyber Security KPIs and KQIs · Develops a service performance dashboard design methodology, document it and present it in various forums where customers are involved · Translates high-level customer and business requirements into actionable technical level requirements · Communicates with SDMs, customers and other stakeholders and maintains common agreement · Translates the KPI requirements into technical terms to enable automation of KPI dashboard reporting · Tasks and guides data analysts for technical implementation of new or improved KPIs · Ensures monitoring and reporting of agreed KPIs, provision of services, and quality of delivered services · Produces technical documentation and status reports · Encourages collaboration between Service Delivery entities and performs proactive customer reviews in cooperation with Demand Management and the Service Owners · Requirement management for data visualization through selfservice dashboards · Actively supports and engages with experts and stakeholders to ensure continuous improvements are identified through review and benchmarking processes