Summary
At Durham County Council, we are committed to providing our apprentices with a path to success. Our apprenticeship programme gives you the opportunity to build the foundations of your career.
Wage
£14,526.20 a year
Training course
Business administrator (level 3)
Hours
Monday = Friday 9.00am - 5.00pm but we do offer flexible and hybrid working for eligible roles
37 hours a week
Possible start date
Monday 1 September
Duration
2 years
Positions available
10
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work
* Develop the skills to use multiple IT packages and systems relevant to the organisation in order to write professional letters or emails on behalf of the organisation
* Learn how to produce accurate records and documents including emails, letters, reports and proposals, and make recommendations for improvements and suggest solutions to management
* Understand the importance of decision making and learn how to make effective decisions based on sound reasoning and deal with challenges effectively
* Develop interpersonal skills to be able to build and maintain positive relationships within your own team and across the organisation
Where you’ll work
St. Johns Road
Meadowfield
Durham
DH7 8XQ
Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
COUNTY DURHAM COUNCIL
Your training course
Business administrator (level 3)
Equal to A level
Course contents
* Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
* Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
* Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
* Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
* Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
* Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
* Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
* Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Your training plan
You will be based at a council office within County Durham, with the opportunity of flexible, home and office working when appropriate
If you are looking for a career that gives the freedom to be able to work in almost any setting, this is an excellent pathway for you!
What qualification will I gain?
* You will study towards the Level 3 Business Administrator with DurhamLearn
* Functional skills if required
You must have good communication and ICT skills together with the ability to solve problems, make decisions and work as part of a team.
Requirements
Essential qualifications
Other in:
* N/A (grade N/A)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
* Communication skills
* IT skills
* Problem solving skills
* Team working